I live in Delhi in Vasant Kunj. I had to call multiple times to tikons before they hooked my place up with connection. It was frustrating but I calmed myself down thinking that I finally got my connection and I can work in peace. As soon as as the guy who hooked up the internet moved out of my house the internet got dead. Yeah! It stopped working within the 30 mins of installation. I was pissed I called the guy who hooked up tje services he told me to call customer care. I called their tech support and was greeted well by a rude guy. He was talking to me quite decently at first but when I started counter questioning him he yelled at me, which made me angry so I hung up the phone.
My services were installed on the 10th of december 2015 and till date my issue is unresolved. Initially I tried best to get it fixed called 100 times, registered 20 complaints, got 7 tech visits at my place and sent 10 mails. But nothing could resolve the issue. My internet doesnt work for days and it works when it wishes. I was suppose to get 4 mbps speed but dint see 2 mpbs. Most of the time when my internet works I get 512 kbps of speed.
My phone bill for last month was 3k because of the 3 g data I had to use on my phone.
life ending experience with Tikona. Hats off to them