I had used Tikona plan 700RS 2Mbps plan in Vadgaon Sheri, Pune during 2014-15. I am not using anymore. My Review is specifically based on My Experience during this period.
Speed:
Actual promised 2Mbps speed I got only 5% of the time. Two-third of the promised speed 15% of the time. Half the promised speed I got around 50% of the time.
Rest I got either terrible frustrating speed or no speed.
Reliability:
You can definitely 100% NOT RELY on tikona for emergency purposes like urgent officve work, tatkal ticket booking.
During my period there were events when connection did not work for days(2-3 days in a row being common, 10 days in a row being the highest)
Customer Service:
That customer number I had to wait 10-15 minutes most of the time to get to talk to someone. It was really frustrating.
So I would recommend Tikona only for Medium Users with no urgent/important work required to do with the internet and only those who have no other better option.
Advice To Tikona:
Promise only what you can Give
Reliability is most important. I had to suffer a lot due to lack of connection in my time.