Tikona WiBro

Hi,

I am staying in Manyata Residency Bangalore, and due to restrictions

from Manyata Tech park I am stuck with Tikona

" India’s Worst ISP ".

To prove my point I have pasted earlier mails below.

All complain numbers and user details are there in mail.

Last time Tikona took a month to rectify the issue.

I can bet this time too they will take a month.

Tikona don’t act, they revel in their incompetence.

Regards

Promit

References:

1. Current Complain

Tikona moved their transmission tower without intimating local users.

And allotted a’on leave’ engineer. No New Engineer is assigned till today.

and issue is pending from 1 week. Have raised Appellate authority.

Issue start date:- 23 Dec

Issue raised with Customer Care(Call):- 24th Sept

Issue raised with Customer Care(Mail): NA

Issue raise to Appellate Authority:- 29th Dec

Issue resolved: NA

Final Response from Appellate Authority:  NA

1. Previous Complain [ Tikona Took a month to resolve ]

Packet drop complains fell on deaf ears. No Engineer allotted for 1 week.

Had to Raise Appellate authority.

Issue start date:- 29 Sept

Issue raised with Customer Care(Call):- 29th Sept

Issue raised with Customer Care(Mail):- 7th  Oct

Issue raise to Appellate Authority:- 11th Oct

Issue resolved:- 20th Oct

Final Response from Appellate Authority:- 28th Oct

== ==

Current Complain

== ==

Hello Mr Nair,

Customer Id: 1113945306

Complain no: 1-3850785018

Dated 24th Dec

sub: Unacceptable levels of incompetence

I am extremely sorry to be a bother again but Tikona in Bangalore doesn’t work without escalating issues to you.

My Antenna / receiver is not working from 23rd Dec and

the assigned Engineer( ph no 09035882309) went on leave on 24th Dec.

After that no one was assigned and the tech support is just beating around the bush.

I can understand 25th Dec was a long weekend but already one week is past

and Tikona doesn’t seems to have a SINGLE engineer to spare in WHOLE Bangalore.

I don’t want to draw parallels but during Chennai floods my Dell laptop developed heat sink

issue and Dell hardware division is located in Chennai.

After raising the hardware issue, from 2nd Day on they called me daily updating on the progress and the issue was fixed by 5th Working day with lots of apologies.

I guess now you should not wonder about Tikona user reviews.

Regards

Promit

Customer Id: 1113945306

Complain no: 1-3850785018

== ==

Previous Complain

== ==

From: Nair

date:   Wed, Oct 28, 2015 at 4:54 PM

to: "XXX.XXX@XXX.com"

subject:    Reference to your appeal for Tikona Account UID: 1113945306.

Sir/ Madam,

The Appellate Authority has conducted an inquiry based on your appeal docket

number 1-3706699445, with the service provider in line with the Telecom Consumers

Complaint Redressal Regulations, 2012 issued by TRAI dated 05.01.2=

012.

In this connection the Appellate Authority would like to state that the

service provider has resolved the Technical complaint.

The service provider has acted in acReja1319nce with the TRAI regulations by

responding to issues encountered by the complainant and has closed the

complaint.

With the aforesaid decision this appeal stands closed. Regards,

Appellate Authority

Tikona Digital Networks

_

Please do not print this email unless it is absolutely necessary.

Warning: This message contains business confidential information . This me=

ssage does not affect or modify any binding agreement nor state official po=

licy of Tikona Digital Networks Pvt. Ltd.("TDN") unless digitally signed=

by TDN’s authorised signatory. TDN does not accept any liability for any er=

rors, loss, delayed delivery, tampering, corruption or presence of viruses=

in this message or any attachment.

== ==

Forwarded message

From: promit

Date: Wed, Oct 7, 2015 at 9:51 PM

Subject:    Fwd: Need SOLID reason for regular network outage( #1-3698313000)

To: j.nair@tikona.in

Hi Mr Nair,

My User Id is:1113945306

Please read the earlier mail for complain numbers.

Still no site engineer has visited my house.

So I had to appeal to you.

This problem is there from Day1 of the connection.

Now if you are not able to resolve this issue in 10 Working days

then on daily bases I will start capturing video of:-

1. Not able to connect to internet: ping to local login server.

   
   




2. Pathetic Slow speed: speed test at 5min intervals+ ping to google.co.in with packet drop.

   
   

And I will post those video on(youtube) and on all the review sITES_Company to counteract all the

positive review which misled me to get a Tikona connection.

You should know that online history never gets erased.

Kind regards,

Promit Forwarded message -

From: promit

Date: Wed, Oct 7, 2015 at 9:51 PM

Subject: Need SOLID reason for regular network outage( #1-3698313000)

To: customercare@tikona.in

Hi,

My User Id is:1113945306

Till now I have raised 4 complain reg speed and connectivity.

Three of the complain numbers are:

1. date 29th Spe(aprox)   1-3678360594

   
   




2. date 1th Oct 1-3689325744

   
   




3. date 7th Oct(Today) 1-3698313000

   
   

Now this login and speed issue comes from 7:00pm - 11:00 pm

I get Zero to Ten(10) KBPS speeds. And always you guys CLOSE

the issue after 24Hrs.

I am a engineer and

I want to know what is the issue in the network.

Please take this complain seriously

because next time I will forward this mail to

Appellate Authority: Mr. Jaykrishnan Nair

j.nair@tikona.in

And then if it doesn’t work, then I will post a video

showing the speed on youtube+ social media.

And trust me guys, you will reap the consequence of

your incompetence

Regards

Promit