I have used their horrible services, and later had to cancel my subscription. They took back their Modem, and charged Rs 1500 for Non return of Modem. Then threatening calls started coming from fake Delhi Police, and Lawyers, saying be ready to get beaten up by tomorrow. No E-mails to them, helped. Finally under a Police complaint filed by me, they became sheepish, and reversed the entire amount. TIKONA is not only horrible with services, they FORCE money out of you, which is not even due.