I have been using Tikona for the last three months
1) 11-6-2011 I was working online then suddenly my downloading speed reduced to 60kpbs
I called up the customer service logged a complaint.I was told that the engineers would visit me
2) The engineers from tikona visited and told me that I have already used more than that I could use according to my plan
3) I called up the customer service again and confirmed that I have not exceeded the limit, according to them I have used 6.9GB.That means my free usage is
5000MB and my actual usage is 7065MB( ie, 1024*6.9=7065)
4) This says that I have used 2065MB apart from the free usage.My plan says if I use more than 5000 MB and the charges beyond free usage will be charged
10 Paise per MB.If you do a simple calculation, ie 2065*0.1=Rs 206
Total 499+206=705.
According to my plan only if I reach the maximum value of Rs999 the speed will be reduced up to 64kpbs.
5) I discussed these details with the CCE, she agreed and promised a call back form the technical team, that was around 2PM
6) But I never received a call on that day
7) 12-6-2011 the tech team tried to contact me at 9.45AM, since I was in the Church I could not attend the call
8) As soon as I saw the missed call I contacted the Customer service( around 12.30PM), I was told that I would get a call at 1.00 Pm
9) But it did not happen
10)I contacted the Customer service again( around 2.30PM), I was told that I would get a call by 4.00 Pm
11) But it did not happen
12) I contacted the Customer service again in the evening, and asked foa supervisor he place me on hold more than 15 minutes and hung on me
13) I called up again, again they hung on me
14) Finally they arranged a conference call call with the tech team around 9.30pm, I gt one Mr Kulpreet online and I was promised that they are going to escalate this and the issue would be resolved in 8hours
15) 13-6-2011 I received a call from Tikona Technical team(Kulpreet), i was told that there was some miscalculation, kept saying that I have exceeded the usage limit, even though he is aware of the fact
16) I asked for the supervisor, finally got a person claiming to be the supervisor
and he told me that he was not aware of this issue( I DONT UNDERSTAND THEN, WHAT KIND OF ESCALATION WAS GOING ON), he says another 8 working hours to resolve the issue, I already had spent nearly 2hours in this call
17) I contacted the Customer service again, asked to disconnect my connection, I got one Nikesh online and he arranged a Conference call with tech team.got Mr Kulpreet online.He kept saying that everything out of his control
he wont be able to do any thing(I WONDER IF HE KNOWS SIMPLE MATHEMATICS)
18) THIS IS WHAT MY EXPERIENCE WITH TIKONA WI-BRO