I have had the misfortune of buying Tikona broadband service in Indore 3 weeks ago and I can’t tell you how frustrated I am.
The following is what has been happening for past three weeks every day:
1. The service disconnects every hour or so. I try to get it back up by powering the device off and on and then some times it connects but most of the time it doesn’t. It keeps saying "Identifying" for about 5-10 minutes and then says "Connected" with limited access. I can’t even go to the login page.
2. Then I call their customer service and tell the same story. The customer service tells me to power off and then power on the device.
3. Then they tell there is some packet loss and they will send an engineer to check it out by today 7PM but of course no one shows up. So far in three weeks an engineer has come only 3 times but I have been calling almost every day.
4. I shout at their customer service and ask for a refund. They promise, "Sir, please give todays time and we will surely fix the problem". I ask for a refund and one day they says they will give a waiver and another day they say I am not eligible for a waiver because it was not down for 24 hours or that I was able to download. They conveniently ignore the fact that I have been banging my head with their stupid service every day. Powering the device on and off every hour to get some connectivity.
5. Another irritating thing is that every time it connects, it throws you back to login page. So you have to waste so much time in enter your userid/pwd because it disconnects so many times.
So far they have replaced the device, reset it multiple times, changed the location of the device but the same story continues.