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Timtara

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Summary

Timtara
Yarul @Yarul
Jul 17, 2012 03:10 PM, 2914 Views
(Updated Jul 17, 2012)
Bad Service

I placed an order for Sony Ericson Xperia Pro in Timtara.com on 4/7/2012. But Even After 14 days my order status is Awaiting Shipment. When I try to contact customer care through phone the call did not get connected.After so many tries the call got connected and the representative said the problem is with back end department ( He Repeated the same status which is posted in website).He said he will log a complaint against it ( for previous complaint itself I didn’t get any reply). Since there is no reply for my mails too I had send a letter to Timtara’s M.D regarding this.


Timtara at least respond to customer questions so that they can understand if any problem in shipment. Don’t make any false promises and don’t play with customers hard earned money.

(13)
Dear Yarul Prathi , This is with reference to your query regarding delay in shipment process.You have ordered ( Order no.10282762 ) Sony Ericsson Xperia Pro-MK16i Mobile Phone with a commitment of delivery in 10-15 working days. We strive hard to fulfill all orders but sometimes we fail. We sincerely apologize for the inconvenience caused. However, now your order has been delivered.We have been delighting our customers for more than 2 years & are always committed to do so. There might be a delay but 100% resolution will be provided to all.We would like to thank you for your kind cooperation & patience.We understand your disappointment and regret it deeply, but we hope you will give us an opportunity to serve you again.Thanks & RegardsTeam timtara
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