I will never recommend timtara to anybody, they are useless people.
People get attracted to their website with the offers they give, but after they get the payment they never treat customers friendly. The customer care of timtara is very very arrogant and non-cooperative.
My experience with TIMTARA .....
I ordered a product on 10th August 2012 by paying full cash of Rs. 26, 891.00 . ( Including Rs. 500 as delivery Charges ) Immediately next day I called timtara customer care and informed them to send the courier only by blue dart, because blue dart give proper service in my area. Then customer care person from timtara said that he had raised my concern and will raise a request to the concerned department .
After some days while sending the courier they did not follow my instructions and they sent the courier by DTDC, and DTDC did not deliver the item to my house, they were saying that I should go to their office to collect it, then when I called customer care and informed them about this, they said they will solve this in 48 hrs and raised a compliant number.
This is my first purchase with timtara and I wont recomend this website to any one.
The customtakeouter care is very arrogant and does no take care while dealing with customtakeouter.
Then after 48hrs, when there was no response from timtara team then I again called customtakeoutercare and I spoke with Mr vasim of customtakeouter care on 30/08/2012 around 10.30am and was requesting him to solve my issue against my compliant number But he was very arrogant and non-cooperative, three days daily I was calling customtakeouter care to solve this issue.
I feel that this is the policy of timtara that the customtakeouter care should not be polite with the customtakeouter.
I called customtakeouter care because the compliant was not solved in 48 hrs after registering it and nodody called me to inform the progress ( they say that the compliant will be solved in 48 hrs.) , that was the reason I called customtakeouter care again to inform that my compliant is still not solved.
But here Mr. Vasim was very very non cooperative from customtakeouter care, I told him that if you cannot solve my issue then I want to speak to a senior person or a manager , but his reply was " NOT POSSIBLE" and I was requesting him that I want to speak to a responsible person, because he was not able to sort out my issue, he said you cannot speak to anyone other than customtakeouter care, I told him that I want to speak to the manager because the customtakeouter care is not able to solve my issue, his only answer was " NOT POSSIBLE" then I asked him if you are not able to solve my issue then who am I suppose to speak, he was not replying to my answer, and after many request from my side, he told me that I will get back in 30 sec and the put me on hold and never came back. I was holding the phone for 15min and nobody turned back. Then I disconncted the phone, ( I was on phone 15minutes talking with Vasim plus 15 minutes on hold total 30 minutes ) and because nobody was responding then I had to disconnect the phone and i called again, then the other person who picked the phone was sanjay ( as he told me ) I said I want to speak to Vasim, sanjay said its not possible to trasfer the phone to vasim, then I said then call him here I want to speak to vasim his answer also was " NOT POSSIBLE" ....
I feel that they are trained to act like this......!!! This it self shows the quality of TIMTARA MANAGEMENT.
Please see how the customtakeouter care people at TIMTARA was handling a customtakeouter who had paid Rs. 26, 891.00 on 10th august 2012 and calling customtakeouter care because the product was not delivered till 30th August 2012. And the customtakeoutercare who is suppose to help the customtakeouter is behaving in this manner. Then you can rate the quality of TIMTARA .
On their webiste they boast that they are one of the best and fasting growing. If this is their attiMr_customtakeouter then you people can make out the QUALITY of TIMTARA, and how much you can rely on timtara.
When we speak to a customtakeouter care we can very easily make out the quality of management and I feel its a very low quality management.
So be very careful when you deal with these noncooperative team.
Later on I had to go toDTDC office to collect the item and I bought the item home in my vehicle and till today they not even bothered to call back and ask what is the matter. I wrote a email regarding my issue to cco@timtara.com where they say that this email ID is to help the customtakeouters, even after writing mail to that email ID mentioned above, nobody even bothered to reply back or call back, now you people can make out how they deal with customtakeouters.