I live in Bangalore and had availed the Services from Godrej Hicare for Cockroaches.
During their promotional camp in our Apartment, they promised moon, it sounded like a great solution from a well known Brand.
In Sept’06 Godrej Hicare person came and did the treatment with a suggestion that We should call them after 4 weeks( one month) on the effectiveness of the treatment.
WE signed for a year contract for Rs 2550/ with 2 additional services in 5th and 12th Month.
For first few days there was a visible impact as lots of Cockroaches died, but slowly new one surfaced after 15-16 days time.
When we called the Godrej Hicare- We never anticipated the Ordeal and frustrating experience we will ever go thru. In last 10 days we had called the Customer service ( which seems to be call center) almost 6- 8 times, everytime new voice and name to ask us for the entire case history and promising us to send the person.
Till date nothing has hapened and we have lost the hope on Godrej Hicare.
In Fact I am planning to lodge the format complaint in Consumer court against the Godrej Hicare local operation on mis leading and duping the customer.
I would strongly recommed the other unhappy user to take up the matter up with Consumer court.
That is the only way out to get the fair deal.