"I order two hamster balls from this company and the packaged did not get to me in the time I thought it would so I emailed customer service who got back to me in one day much to my surprise.
The company told me to wait a few days for the package because it may have gotten delayed and to get back to them if the package did not arrive.
Fortunately my package arrived that day. I was happy that the customer service department gets back with you so quickly and acknowledge your problem. The product I got was also packaged well, it was good quality, and the price was far."