I tried to rate this customer service agent but something went wrong. id like to take a few minutes to let everyone know that there was an issue with my latest order.
I had elected to exchange items in lieu of a refund and all that entailed with that. id gotten discouraged and was a little upset about the items id looked forward to receiving had been discontinued, but the happens in a sales market, especially one as big and busy as T Mart. Yi Joyce went above and beyond in my book. she turned my down night into a positive one. she helped to switch out the items to complete my order and I was genuinely smiling by the end of the exchange.
This has been my first issue with an order here. but after the positive experience and top notch customer care I received. I will be doing much more shopping here at T Mart. you have my fullest confidence that if another issue should arise on another order in the future. that it will be resolved and my mind will be at ease knowing the professionals will make it right. thank you, and keep up the good work.