Here is mail chain Given below.That’s morpheushumanw People at tolexo treats Customer.
There Strategy: send DEFECTIVE product and take customer money. Let Customer beg for retuning Money.
It’s been three months, they haven’t returned my money. From: vivek khandelwal [vivekkhandelwal68@gmail.com]
Sent: Tuesday, February 03, 2015 11:32 PM
From: vivek khandelwal [vivekkhandelwal68@gmail.com]
Sent: Monday, February 23, 2015 10:47 AM
To: ’support@tolexo.com’
Subject: RE: Ticket re-opened - [#10858] FW: [Support] RE: Tolexo: New Order #
TOD100026136-Black & Decker A7073 - Alkaline Battery Powered
Screwdriver With voltage 6V)
Hi Team,
I do not know what to say. Your executive really do not know how to behave with customers. Please
find the below given details about her.
1) She might has got some problem in her eyes as she cannot see the attached scan copy of cheque.
2) She quite arrogant it the way she talk like she owns this company(Tolexo).
3) She probably do have manners how to talk with customer. She just cut the phone.
Being in Corporate from last 6 years, I have not see this kind of behavior from anyone.
Perhaps it is not her mistake. She has not been trained to this job. It is tolexo’s failure.
Please consider this mail as my feedback. I do not have any personal problem with her.
vivek khandelwal
From: vivek khandelwal [mailto:vivekkhandelwal68@gmail.com]
Sent: Monday, February 09, 2015 11:13 PM
To:’Meenakshi Vohra’
Cc:’support@tolexo.com’;’kiran Tolexo’
Subject: RE: Ticket re-opened - [#10858] FW: [Support] RE: Tolexo: New Order # TOD100026136-Black
& Decker A7073 - Alkaline Battery Powered Screwdriver With voltage 6V)
Hello Madam,
Thanks for responding. It was very difficult to communicate with you as perhaps my mails were not
getting delivered in your mail box. I am very grateful to you as you took time for me from your busy
schedule.
This is third time, I am attaching copy of cheque. Even after this time you do not receive this copy then
do not need to return the money. Keep it with you. God bless you!
From: Meenakshi Vohra [mailto:meenakshi.vohra@tolexo.com]
Sent: Monday, February 09, 2015 12:24 PM
To: vivek khandelwal
Subject: Re: Ticket re-opened - [#10858] FW: [Support] RE: Tolexo: New Order # TOD100026136-Black
& Decker A7073 - Alkaline Battery Powered Screwdriver With voltage 6V)
Dear Sir,
We have not received any attachment of your cancelled cheque.
Kindly resend again
With Thanks & Regards.?
Meenakshi Vohra
Sr.ExecutiveCustomerCare
Tolexo Online Pvt. Ltd.
https://tolexo.com
Ph - 07532808808
On Tue, Feb 3, 2015 at 11:32 PM, vivek khandelwal wrote:
Hi Team,
Could you please respond. I need my money back. I am tired of this mail conversation. Can I get at
least a phone no where I can talk 2 you guys. I am very disappointed.
From: vivek khandelwal [mailto:vivekkhandelwal68@gmail.com]
Sent: Saturday, January 24, 2015 12:57 PM
To:’support@tolexo.com’
Subject: RE: Ticket re-opened - [#10858] FW: [Support] RE: Tolexo: New Order # TOD100026136-Black
& Decker A7073 - Alkaline Battery Powered Screwdriver With voltage 6V)
As Discussed, I have returned the product. Please find the attached copy of cancele_45d cheque. Kindly
Process the amount ASAP.
Thanks,
vivek khandelwal
From: Meenakshi Vohra [mailto:meenakshi.vohra@tolexo.com]
Sent: Saturday, January 17, 2015 12:49 PM
To: vivek khandelwal
Subject: Re: Ticket re-opened - [#10858] FW: [Support] RE: Tolexo: New Order # TOD100026136-Black
& Decker A7073 - Alkaline Battery Powered Screwdriver With voltage 6V)
Dear Sir,
Greetings from Tolexo.com!
We take customer feedback very seriously which helps us in improving our product and service
qualities. We request you to please provide us with the a scanned copy of the cancele_45d cheque
so as to avoid any error during make reverse aishwaryasingh23ment to you.
We apologize for the inconvenience caused to you and assure that you will not face such issue
in future.
We hope you will provide us another chance to serve your better. With Thanks & Regards.?
Meenakshi Vohra
Sr.ExecutiveCustomerCare
Tolexo Online Pvt. Ltd.
https://tolexo.com
Ph - 07532808808 On Fri, Jan 16, 2015 at 5:48 PM, Tolexo Online Pvt Limited wrote:
Hi Meenakshi,
Ticket “#10858 – FW: [Support] RE: Tolexo: New Order # TOD100026136-Black & Decker A7073 - Alkaline
Battery Powered Screwdriver With voltage 6V)” has been reopened, please visit
https://tolexo.freshdesk.com/helpdesk/tickets/10858 to view the ticket.
Ticket comment
Gopal: Please arrange the pick up!
On Fri, Jan 16, 2015 at 12:51 PM, Tolexo Online Pvt Limited
wrote:
FYI,
We we go for refund .against order # TOD100026136
On Tue, 13 Jan at 10:05 pm, vivek khandelwal
wrote:
HI Team
Please Respond.waiting
From: vivek khandelwal [mailto:vivekkhandelwal68@gmail.com]
Sent: Saturday, January 10, 2015 1:16 PM
To:’kiran Tolexo’
Cc:’support@tolexo.com’
Subject: RE: [Support] RE: Tolexo: New Order # TOD100026136-Black &
Decker A7073 - Alkaline Battery Powered Screwdriver With voltage 6V)
Hi Kiran,
Thanks for the support.
Along with the below given image of product with defective button, I
have attached a video describing the defect in product along with this
mail. Please replace this product ASAP.