I use to love Total mall for their collection of items.But one incident changed my vision towards mall. (Mall on Old Airport road)Last weekend I bought a raincoat worth Rs.399 from total mall. This weekend I got into mall with same raincoat.
After getting some items billed when I was crossing the security, Imagine what. they told I have STOLEN the raincoat. Believe me it was so embarrishing. I was taken to security room and security gaurds used ABUSIVE language against me.
I told them boss I can show you my credit card statement that I have bought the raincoat from here. They never agreed. They insisted me on showing the bill for last purchase. I dont know Who keeps bill for last purchases.
They kept me waiting for 45 minutes and saying they are verifying the facts. I was patient enough. but when time went beyond one hour (around 9:pm) I said what do you want tell me.. They asked me to pay Rs 4000.00 and leave.
I had no other option but to pay it.I will never ever go the TOTAL mall again. if anyone know the contact where I can escalate this matter please let me know.
Avnit