I went to Total Mall on Outer Ring Road this morning and was appalled at the state of affairs. For starters, they are doing up the entrance, so one has to go all the way back to enter the premises. One escalator was not working, which means that one has to climb the higher steps of the device. Once, we finished buying the groceries, it was unbelievable to find no cash counters on level 2!!
This is absolutely ridiculous that one has to walk all the way to the end of the first floor to pay. Once, the payment was done, we had to wait for some minutes as the escalator was not working. Nobody is present to answer any queries and the parking is also expensive as they have no hold on that as well. All in all, MORE is a much better bargain and more customer friendly.