I purchased an Etois for my Fiancee about a month back from Harsha Toyota.Within a few weeks, the music system stopped working.
We called the dealer and they sent someone to investigate. They said it was due to a blown fuse and they will send someone to fix it. It took several more calls over the next few days to get them to finally say they can’t send someone but if we send the car there they will fix it. Alternatively, they can fix it in the next service.
The car is still under warranty so I see no reason why we should "wait till the next service". In any case, I somehow managed to get the car sent to them. They sent the car back saying this is not covered under warranty and I will have to get it fixed somewhere else.
Why couldn’t they tell me this in the first instance before I went through all this trouble?
Also, if there is some kind of a problem with the fuse within a month of delivery of the car, how can they refuse to fix it?
Also, my fiancee has complained about inappropriate (almost flirty) behavior by them over the phone.
Very disappointed in you Toyota. I have 3 Hondas (City, Civic, Accord) and I am very happy with their service, pofessionalism and quality.