I HAVE innova VEHICLE AND ITS 2 TYRES HAVE DEVELOPED BULGES
AFTER 9700 KM DRIVE
THE GOODYEAR PEOPLE haVE refused to accept that they are
manufacturing defects. it has been quite long since I have been driving various
vehicles but this is first time my tyres
have gone down with just 9700 km drive .
i dont expect such a quality from innova or goodyear. I dont
think toyota can give such a
wonderful and costly vehicle and compromise on tyres.
i dont doubt goodyear but with so little drive if 2 tyres
are gone then it seriouly requires consideration .
I ALREADY HAD A WORD WITH MR HARPAL FROM SHREE TOYOTA
AT JAMMU BUT STILL NO COMPENSATION
COULD BE ARRANGED
THIS IS THE SECOND TIME I HAVE BROUUGHT A DEFECT TO YOUR
KIND NOTICE.
THE FIRST TIME WAS WHEN THERE WAS MANUFACTURING DEFECT IN
THE AXLE OF MY VEHICLE AND IT WAS REPLACED BY YOUR COMPANY
IT INNOVA SUFFERS FROM SUCH SMALL DEFECTS THERE WOULD BE FEW
BUYERS FOR THE SAME
IN FIRST CASE ALSO NO INFORMATION WAS GIVEN TO ME AS TO THE
CAUSE OF DEFECT AND ALTHOUGH IT WAS VERBALLY CONVEYED TO ME THAT ACTION TAKEN WILL BE CONVEYED TO ME.
SUCH IRRESPONSIBLE ATTITUTE IS NEVER EXPECTED FROM THE
FINEST AUTOMOBILE COMPANY OF THE WORLD
I HOPE THAT TOYOTA
WILL GIVE ITS HEAVY VEHICLES ON BEST TYRES INSTEAD OF GOODYEAR WHOSE MARKET
REPUTATION IS THE WORST.
THE LOCAL DEALER IN PATHANKOT ’ JK TYRES ’ HAS STOPPED
WORKING WITH GOODYEAR DUE TO FREQUENT COMPLAINTS AND WORST SERVICES
I HOPE THAT TOYOTA
STUDIES THE MARKET BEFORE PURCHASING ANY OF ITS PART.
I PURCHASED THE NEW INNOVA V MODEL OUT OF HARD EARNED MONEY AND AFTER STUDYING ALL THE REVIEWS WHICH FAVOURED TYOTA. ON THE VER Y FIRST DAY THERE WAS SOME PROBLEM WITH TYRE AND SUSPENSION . THE VEHICLE WAS IN WARRANTY PERIOD AND THE COMPANY PERSONELL WERE KIND ENOUGH TO TAKE THE VEHICLE RIGHT FROM MY DOORSTEPS FOR REPAIR BUT IT TOOK NEARLY FIVE DAYS THE REASONS BEING :
1 SPARES WERE NOT AVAILABLE WITH THE DEALER
2 ON BEING ASKED THEY SAID IT BEING A NEW VEHICLE IN MARKET SPARES ARE NOT AVAILABLE. MIGHT BE THE COMPANY WAS OVER CONFIDENT ABOUT THE QUALITY OF THEIR PRODUCT
3 SPARES WERE NOT AVAILABLE AT DELHI AND HAD TO BE BROGHT FROM BANGALORE
IT MEANT THAT THE COMPANY IS BUSY WITH OVERPRODUCTION AND FAILED TO CHECK THE QUALITY AND AVAILABILITY OF SPARES TO AVOID HARRASMENT TO THE CONSUMERS.
WHEN I TRIED TO GET THE VEHICLE CHECKED AT LOCAL MECHANICS THEY EXPRESSED THEIR INABILITY TO LAY THEIR HAND ON THIS NEW VEHICLE
MY ADVICE TO ALL PROSPECTIVE BUYERS IS THAT TO WAIT FOR SOME MORE TIME AND GIVE TIME SO THAT THE NEW VEHICLE SPARES ARE AVAILABLE ALL OVER INDIA AND MORE MECHANICS ARE TRAINED AT HANDLING THIS NEW VEHICLE. OTHERWISE IF YOU GET STUCK AT A PLACE WITH NO LOCAL DEALER YOU WILL HAVE TO ABANDON YOUR VEHICLE EVEN FOR MINOR PROBLEMS