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Tradus

Kuldeep Maini@MrKuldeepMaini

Apr 15, 2013 02:49 PM, 581 Views

Tradus.com is selling 3rd class product in DEALS

On 12-Mar-13 I have purchased "Set of 2 Double Bed Sheets With 4 Pillow Covers" : Order ID : 8011105.

After 1 week I have received this product.

Quality of the received bed sheets was 3rd class, can say made of very very thin cloth but it is not bed-sheet stuff, it is something else. I can’t believe tradus.com is selling these type of cheap product & unable to understand what type of quality check they are conducting.

After contacting to their customer care they said they will arrange the reverse pick-up of this product but till date nobody contacted to us. I have wasted my money for a 3rd class product from a 3rd class website.

All are requested : Pls beware from Tradus.com colorful FAKE n CHEAP "DEALS"...

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Brand Response

Tradus

May 07, 2013 10:12 AM

Dear Kuldeep,We regret the negative feedback shared about Tradus.com. We understand that the quality of the product was not of the best quality and we have taken very strict action against the seller for the same.We understand that this negative experience has upset you, however would like to assure you that such experiences are rare and are properly taken care of by our CS Team. I personally assure you that we are committed to building India's largest marketplace where buyers and sellers can come together and conduct trusted transactions. If a seller ever violates that trust, our buyer protection policy protects the buyer, and the seller is given a strict warning or terminated.With regards to this order, the order has already been cancelled and the issue stands resolved in today's date. We want to assure you that we do not want to leave any stones unturned to resolve all our customer's issues on priority. Our buyer protection policy always ensures that Customer’s are given an extraordinary treatment in terms of service and issue resolution. However, in case you think we can still make some changes in the way we operate, please feel free to share the feedback so that we can work on it. In case you need any further assistance , please contact our customer service team by sending a mail to care@tradus.com and you will get a reply within 6-24 hours time frame.Regards, Team Tradus