I purchased a pair of chinos from TRADUS on 26.10.2013. I received the product on 31.10.2013 through ARAMEX. The order was COD and I paid the courier guy accordingly.
Now please refer to the below section:
Firstly, can anybody suggest me in what language should I write to TRADUS so that they can understand what exactly is my requirement?
Secondly, will it be safe to share bank account details with TRADUS where people don’t understand simple ENGLISH?
Technical Issue(12 days ago) I received a wrong product. I ordered for beige and navy blue chinos and have received brown and black chinos. The style is also different. Please arrange for a reverse pickup and change the product.
Technical Issue
( 13 days ago)
I could not attach the pictures of the above mentioned issue.please provide me a email address where I can send the pictures as attachments.
c@t
[#1315843] Technical Issue
( 12 days ago)
Dear Customer,
This is with regards to your refund for Basic Edition Men’s Chino trouser Pack of 2 against sub-order ID 11315109_ 01.We sincerely regret for the inconvenience cause to you.
I would request you to please share the snap shots of the product received by you, so that we can assist you further.
You may visit our self help & FAQs section to get your queries resolved instantly http: // http://www.tradus.com/help
In case you need any further assistance, please write back to us.
Regards,
Team Tradus
c@t
[#1315843] Technical Issue
( 12 days ago)
Dear Customer,
This is with regards to your refund for Basic Edition Men’s Chino trouser Pack of 2 against sub-order ID 11315109_ 01.
Therefore, we request you to please contact Aramex at 33003300( Local code+ 33003300)( Ex For Delihi: 011-33003300) Mon – Sat, 9: 30 Am – 5: 30 Pm and register your reverse pick up with them for free of cost by sharing our A/c Code – 50612835.
The Aramex representatives will provide you with a reverse pick up reference number after registering the reverse pickup.
Please do not forget to ask for the reverse pick up reference number from Aramex. As without the reverse pickup reference number, we would not be able to assist you.
Aramex will pick the product from your registered shipping address and provide you with the courier tracking number. Please note that in case they do not
provide a courier tracking number to you, then kindly don’t hand over the product to them and inform us via an e-mail.
Kindly keep the product ready and intact for the reverse pickup. We have attached a return invoice with this mail. Please take a printout of the invoice, fill in the details and attach the invoice with the package.
The address where the product has to be sent is:
ILS
Inceptra Lifestyle Pvt. Ltd.T- 486, Baljeet Nagar, Near Patel Nagar Police Station, Shadipur, New Delhi 110008
Once the parcel has been picked up, please share the courier tracking number with us so that we can track the return shipment.
We will initiate a refund or initiate a replacement within 2 working days of receiving the product.
You may visit our self help & FAQs section to get your queries resolved instantly http: // http://www.tradus.com/help
In case you need any further assistance, please write to us.
Regards,
Team Tradus
c@t
[#1315843] Technical Issue
( 12 days ago)
Hi
Item id-11315109_ 01
Product Name-Basic Edition Men’s Chino trouser Pack of 2
As per the update from the customer, he has received the incorrect product hence asked to send it back to you.
thanks & regards
Anisha
a@g
Technical Issue
( 9 days ago)
Aramex has picked up the parcel from me in the evening. ref no is: -K024414 AWB NO: - 4360759314 if you can give me an email address I can send u all the pictures.
c@t
[#1320077] Technical Issue
( 9 days ago)
Dear Mr.Basu,
Thank you for sharing the AWB number with us.
We have updated our records and in order for us to process the refund I would request you to provide the below mention details:
Bank A/C no:
IFSC Code:
Name of Bank:
Customer’s name as captured on bank account:
Scanned Copy Of a cancelled Cheque with your name mentioned on it/ scanned copy of the pass book
Also, we can refund the amount in the form of gift voucher and you can place a fresh order by redeeming the same voucher for the same product.
Please confirm in which form you would like to get the refund so that we can assist you further.
Regards,
Team Tradus
>Aramex has picked up the parcel from me in the evening.
> ref no is: -K024414
> AWB NO: - 4360759314
>
> if you can give me an email address I can send u all the pictures.
c@t
[#1320077] Technical Issue
( 9 days ago)
Hi Seller,
Sub Order ID: 11315109_ 01
Customer has returned the product 4360759314 Aramex
We have cancelled the order as the product is delivered to your address.
Regards,
Paimel
Team Tradus
>Aramex has picked up the parcel from me in the evening.
> ref no is: -K024414
> AWB NO: - 4360759314
>
> if you can give me an email address I can send u all the pictures.
c@t
[#1320077] Technical Issue
( 9 days ago)
Hi Seller,
Sub Order ID: 11315109_ 01
Ignore the previous mail.
Customer has returned the product 4360759314 Aramex
once receive the product kindly dispatch the correct product to the customer and share the dispatch details.
Regards,
Paimel
Team Tradus
>Hi Seller,
>
> Sub Order ID: 11315109_ 01
>
> Customer has returned the product 4360759314 Aramex
>
> We have cancelled the order as the product is delivered to your address.
>
> Regards,
> Paimel
> Team Tradus
>
>
> >Aramex has picked up the parcel from me in the evening.
> > ref no is: -K024414
> > AWB NO: - 4360759314
> >
> > if you can give me an email address I can send u all the pictures.
a@g
Technical Issue
( 7 days ago)
The product is delivered yesterday, according to ARAMEX.When can I expect the correct product?
c@t
[#1320077] Technical Issue
( 6 days ago)
Dear Mr.Basu,
Thank you for sharing the AWB number with us.
We have updated our records and in order for us to process the refund I would request you to provide the below mention details:
Bank A/C no:
IFSC Code:
Name of Bank:
Customer’s name as captured on bank account:
Scanned Copy Of a cancelled Cheque with your name mentioned on it/ scanned copy of the pass book
Also, we can refund the amount in the form of gift voucher and you can place a fresh order by redeeming the same voucher for the same product.
Please confirm in which form you would like to get the refund so that we can assist you further.
Regards,
Team Tradus
>Dear Mr.Basu,
>
> Thank you for sharing the AWB number with us.
>
> We have updated our records and in order for us to process the refund I would request you to provide the below mention details:
>
> Bank A/C no:
> IFSC Code:
> Name of Bank:
> Customer’s name as captured on bank account:
> Scanned Copy Of a cancelled Cheque with your name mentioned on it/ scanned copy of the pass book
>
> Also, we can refund the amount in the form of gift voucher and you can place a fresh order by redeeming the same voucher for the same product.
>
> Please confirm in which form you would like to get the refund so that we can assist you further.
>
> Regards,
> Team Tradus
>
>
>
> >Aramex has picked up the parcel from me in the evening.
> > ref no is: -K024414
> > AWB NO: - 4360759314
> >
> > if you can give me an email address I can send u all the pictures.
a@g
Technical Issue
( 6 days ago)
Hi please see that the correct product is sent to me as talked over phone.thats all I want.
c@t
[#1320077] Technical Issue
( 6 days ago)
Dear Mr.Basu,
Thank you for sharing the AWB number with us.
We have updated our records and in order for us to process the refund I would request you to provide the below mention details:
Bank A/C no:
IFSC Code:
Name of Bank:
Customer’s name as captured on bank account:
Scanned Copy Of a cancelled Cheque with your name mentioned on it/ scanned copy of the pass book
Also, we can refund the amount in the form of gift voucher and you can place a fresh order by redeeming the same voucher for the same product.
Please confirm in which form you would like to get the refund so that we can assist you further.
Regards,
Team Tradus
a@g
Technical Issue
( 6 days ago)
Hi Please send me the refund in form of a gift voucher so that I can reorder today only.
a@g
Technical Issue
( 2 days ago)
hi when can I expect the gift voucher?
a@g
Technical Issue
( 1 days ago)
Hi When will I get the gift voucher?
a@g
Refund Status
( 23 hours ago)
where is my gift voucher?
c@t
[#1320077] Technical Issue
( 9 hours ago)
Dear Mr.Basu,
This is with regards to our last conversation.
We have updated our records and in order for us to process the refund I would request you to provide the below mention details:
Bank A/C no:
IFSC Code:
Name of Bank:
Customer’s name as captured on bank account:
Scanned Copy Of a cancelled Cheque with your name mentioned on it/ scanned copy of the pass book
Also, we can refund the amount in the form of gift voucher and you can place a fresh order by redeeming the same voucher for the same product.
Please confirm in which form you would like to get the refund so that we can assist you further.
Regards,
Team Tradus
@
Order ID: 11315109 - Order Cancelled
( 7 hours ago)
Hi Amit Basu,
We regret to inform you that your order has been Cancelled due to: Wrong Product or Size or Color
Following are the details for Order ID: 11315109
SubOrder ID
Product Name
Seller Name
Total Price( incl. Shipping)
Gift Voucher Value
11315109_ 01
Basic Edition Men’s Chino trouser Pack of 2
ILS
1038
0.00
Payment Type: Cash on Delivery
The amount charged will be refunded in 7-10 working days.
Please send the below details on care@tradus.com
Bank account number
IFSC Code
Name of Bank
Account Holder’s name as captured on bank account
A scanned copy of the cheque for the same Account No.( Note: Scanned cheque should have pre-printed account number and pre-printed name of account holder to ensure that the refund is being processed in rRajeev_Vermact of the buyer itself.
Scanned copy of Bank pass book OR Statement OR front page of your cheque book( Only in case if required details are not printed on the cheque)
We value your relationship and look forward to delighting you with our services.
Best Regards,
Team Tradus
Copyrights © 2013 Tradus.com All Rights Reserved.
a@g
Refund Status
( 7 hours ago)
Please refer to my previous mail.i have told categorchandru021y that I want the gift voucher so that I can reorder the product. Do u people have problem in understanding english or are you trying to delay the process? PLEASE SEND ME A GIFT VOUCHER EQUIVALENT TO THE AMOUNT I PAID
@
Order ID: 11315109_ 01 - Order Refunded’
( 3 hours ago)
Hi Amit Basu,
Your order 11315109_ 01 has been refunded.
Details of the refunded order are as follows:
Sub-Order ID
Product
Amount Charged
Amount
Refunded
Cancellation Reason
Refund Date
11315109_ 01
Basic Edition Men’s Chino trouser Pack of 2
Rs.1069.00
Rs.1069.00
Wrong Product or Size or Color
14-11-2013
The funds will be transferred in your account within 3-4 weeks( Depending on your bank) .
For more information on our Return/Refund policy please refer to T& C
We value your relationship and look forward to delighting you with our services.
Best Regards,
Team Tradus
Copyrights © 2013 Tradus.com All Rights Reserved.
a @g
Technical Issue
( just now)
Please refer to my previous mail.i have told categorchandru021y that I want the gift voucher so that I can reorder the product. Do u people have problem in understanding english or are you trying to delay the process? PLEASE SEND ME A GIFT VOUCHER EQUIVALENT TO THE AMOUNT I PAID*