Your review is Submitted Successfully. ×

Tradus

0 Followers
1.9
WRITE A REVIEW

Summary

Tradus
image image
Inba V@inbapat06
Mar 06, 2013 11:26 AM, 1368 Views
OK service

I have dealt with Tradus.com twice. I ordered a dress from them and they didnt deliver as the merchant didn’t have the size I wanted. The second time I ordered Mini sewing machine I got a defect piece.


I was really cursing myself as to why I did this but when I emailed their complaint department as I had to return the product for which the courier company was charging me 500-600 bucks to return the product to gurgaon but Tradus.com arranged for a return courier and they also refunded the money back to my bank account. Although their products sometimes are not good but People are good there I guess :)

 (0)
(2)
Tradus Deactivated
Dear Customer,Thank you for your candid feedback about your experience with Tradus.com.We regret the negative experience that you have shared with us. Such experience at Tradus is very rare, however, we at Tradus, always ensure that customer’s are not penalized in any way. Our buyer protection policy always ensures that Customer’s are given an extraordinary treatment in terms of service and issue resolution.Further, we would like to clarify that we have a dedicated customer care team which looks at such issues and resolves them timely and effectively. Also we have created a platform in which customer’s are kept informed about the progress of their order. We understand that in your case you received a defective piece which was later on resolved by our Customer care Team.Tradus Marketplace is leaving no stones unturned to work out multiple features & benefits to delight you - Be it signing up multiple sellers to fight out the best price benefit for you or be it an efficient site with lot of self help tools to help you track the progress of your order & the order / product information, we are trying to enhance our user experience. Feedback as such will only help us improve our services.As per my understanding both the issues stands resolved at this point in time. Further, we encourage you to rate the sellers about your experience, you may move to your "My Order History" section on our home page http://www.tradus.com/my_order_history & provide your rating. We have a very strict policy for sellers with bad or negative rating.We do not wish these experiences to drive you away from us & we are willing to resolve anything outstanding between you and the sellers.In case you need any further assistance , please contact our customer service team by sending a mail to care@tradus.com and you will get a reply within 6-24 hours time frame.Regards, Team Tradus
Please fill in a comment to justify your rating for this review.
Post
Question & Answer
image
Other Searched Products
photo
Upload Photo
Add a Product
Compare Product