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Tradus

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1.9

Summary

Tradus
Manjunatha Rao@csm_nath
Sep 18, 2013 11:24 AM, 613 Views
50% of the orders gets refunded

Guys for the last few days I ordered 10 products from tradus.com and I am being refunded for 5 of them, reason the ****"As promised by the seller on our website, your order has not yet been shipped out"****, that means their successful delivery rate is 50%, this is hopeless, worst part they do not have a number to call back when you search online the only number you get leads to an IVR asking to go back to their website again. I haven’t received a single payment back yet, I hope so they don’t cheat on that, this is a nice way of doing business.

  1. If a product cannot be delivered in time why the hell on earth should https://tradus.com have it showing up?

  2. https://tradus.com people don’t have courtesy of calling a customer back and tell them that the order is cancelled.

3.Out of 10 products I have ordered 5 are being refunded that means their successful order placement is only 50%, 50% of their orders go refunded. This is a pathetic service.

  1. Bloody hell I cannot talk to their customer care. The number 0124-6777005 is just an IVR asking to go back to their website.

  2. https://tradus.com keeps customer’s money for 13-14 days and then refunds back so that they have a good bank balance and earn interest out of it.

  3. https://tradus.com have only those vendors who cannot deliver a product in time so that we the customers keep coming back to you guys online so that you get more and more number of hits and can claim they are number one

Order ID    Order Placed     Order Date     Payment Type     Total Amount     Status


10674286_01 Hot and cold Insulated Sports Water Bottle 500ML     9/3/2013 13:42     Debit Card     250     Order successfully refunded 10674286_02     American Derby Printed Roundneck T-Shirt Pack of 3 with Free Wallet     9/3/2013 13:42     Debit Card     1056     Refund in process 10674286_03     American Derby Printed Roundneck T-Shirt Pack of 3 with Free Wallet     9/3/2013 13:42     Debit Card     1056     Order successfully refunded 10849720_01     Genesis Sweaters Pack of 2(Assorted Colors)     9/16/2013 22:18     Credit Card     640     Order successfully refunded 10850151_01     Genesis Sweaters Pack of 2(Assorted Colors)     9/16/2013 22:18     Credit Card     640     Got a mail that will be getting a refund

(0)
Dear Mr. Rao,We sincerely regret the inconvenience caused as a result of the cancellation of the orders. The orders have been cancelled by us as the sellers could not adhere to the dispatch time frames. We have taken effective steps to ensure that the sellers dispatch it within the stipulated time frames. If they fail to do so we would impose penalties and might even suspend them to sell their products on our website.One of our Supervisors has spoken to you to understand your concern and get this issue resolved. We appreciate the candid feedback that you have shared about our services and will take necessary steps to improve our overall systems and processes to ensure customer delight.We hope that you would give us another chance to prove our worth.Regards,Team Tradus
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