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Tradus

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Tradus
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Larantel Sereniec@gauravihtm1989
Mar 12, 2013 03:50 PM, 1213 Views
Fake
Cheated by TRADUS

@ Tradus, You are being one of the worst websites ever in my online buying experience in India. I had made many purchases from you online before and rest everything was as fantastic as possible, though this time you broke the success ladder.


I had made a purchase with the order ID-7899186 for my brother and It was unfortunate for me that your seller had sent me the defective product for which I had paid more than INR 300. I called you many times, dropped many emails, however everything went in VAIN. You are sending me the computerized mail. I think you guys don’t use your brain and ethics.


I really thank you for NO HELP. I have already discarded the product and thrown it to the dustbin as I don’t want to carry a counterfeit product at my home. Do you really wanted me to go the Blue dart office which is 10 km away from my home. I am sorry, who would have bore the cost of that??


It is also disgraceful for me to contact you time and again and beg for the refund. I neither want the refund or nor the product from you now. Keep my money with you.


However, one thing I want to say that you have lost a very regular patron today and I will definitely ask every friend of mine that not to buy anything from you today onward.


Regards,


UNHAPPY CUSTOMER.

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Tradus Deactivated
Dear Gaurav,Thank you for your candid feedback about your experience with Tradus.com.We regret the negative experience that you have shared with us. We understand that the seller had sent you an defective product and it was difficult to get a response from us. Our Customer care team had requested you to send the product back to us, however you had clearly expressed your inability to do so basis the effort and the time constraints.With regards to this particular order our Customer Care Team was following up on the issue right from the start and constantly communicating the progress of the case. One of our spervisors also spoke to you over this issue and it was fully resolved on March 16, 2013. Additionally, a Gift Voucher of Rs 100.00 was also offered to you since you were a valuable customer. Though we understand that the case was not resolved in the quickest possible time, however we were constantly following up with the seller to ensure that this was resolved to your satisfaction.Also, I will share the feedback about Tradus experience with my team so that we can work on this further. Such experiences are rare at Tradus & we do not want you to leave us or go away from us for such an experience with the seller. Tradus will always like to serve you with the best. I personally assure you that we are committed to building India's largest marketplace where buyers and sellers can come together and conduct trusted transactions. If a seller ever violates that trust, our buyer protection policy protects the buyer, and the seller is given a strict warning or terminated. Please let us know whether the issues stands resolved in today's date, so that we can get it resolved on a war's footing. Further, We encourage you to rate the sellers about your experience, you may move to your "My Order History" section on our home page http://www.tradus.com/my_order_history & provide your rating. We have a very strict policy for sellers with bad or negative rating.We do not wish these experiences to drive you away from us & we are willing to resolve anything outstanding between you and the sellers.In case you need any further assistance , please contact our customer service team by sending a mail to care@tradus.com and you will get a reply within 6-24 hours time frame.Regards, Team Tradus
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