In-spite of being very clear and precise about our flight requirement the travel triangle has provided us the wrong flight which had increased our travel budget tremendously. Taravel Triangle booked Thai Smile instead of Thai Airways without acknowledging and informing us.
Beware of difference between Thai Airways and Thai Smile flights, here is my experience below:
My mumbai to Bangkok return flight tickets for 2 adults was booked for Thai airways by the travel agent & as per the the quotations and the invoicing it cost us 49010/-. We were getting indigo flights at a much lower rate however we wished to travel via much better airlines hence we decided to spend extra money and opted for Thai airways after discussing our requirement with the agent. Now to our utter disappointment and shock, when we reached the airport on the date of journey we were given boarding passes for Thai smile(*this flight was of comparatively very very low quality, economical and smaller than Thai airways). On complete inquiry we came to know that on this route only Thai smile operates and not Thai airways. Why the travel agent has booked this flight when we have clearly stated our requirements and why were we charged heftily if it was a cheap flight. I have not yet received any resolution and refunds till date even after contacting the travel triangle team multiple times.
We hope this review will alert others that Thai Smile and Thai Airways are two different airlines, and Thai Smile is NOT a part of the Star Alliance. This was a very unpleasant surprise for us and it had made us turn negative for all other experiences in our itenarary.
This is really a lesson for us and for all the people reading my complaint. People should not book their holiday packages through travel companies like Travel Triangle which are not customer centric, unethical and has non-qualified travel agents. it is always best for anyone looking for a holiday package to have complete know how of their itinerary so that someday they can also genuinely guide other people with similar interest and does not fall prey to such incidences.
Travel triangle has nothing called as customer service after you have paid the complete
booking amount, no genuine concern about customers requirements/experiences, no customer relationship ethics & no integrity.