Booking Id - 168745
Guest Name - Mr.Mohandoss Tulsidas
Hotel Name - The Oriental – Gangtok
I have dealt with a few travel companies. The service is generally very good across all the companies but my experience with Travel Guru is outstanding for multiple reasons. First up, they do call us back. They identify by name and they ensure continuity. Jyotsna did a terrific job in making the booking for our holiday. The booking was handled very well. We were set out to Kolkata from Bangalore. Then we did a personal trip to Jamshedpur to stay with a close relative (outside of Travel Guru).
We were scheduled to leave for Kolkata the next morning but cyclone Aila did its destruction in Kolkata. That evening I had called Shailesh to enquire about the cancellation of Gangtok tour as it appeared that it was not possible to go to Kolkata. Shailesh kept calling us to inform that he was trying his best to get the refund but would need another day. But things improved in Kolkata over that midnight. We boarded steel express and called Travel Guru. Nisha and Sarika mentioned that the booking was not cancelled so we were good for the trip. We reached Kolkata airport on time and flight took off 15 mins behind schedule but could not land in Bhagdodra as much weakened cyclone did havoc in the hills.
The flight came back to Kolkata. Here I call Shailesh again and he tells me that he would restart the process. Later that night he managed to get full refund despite the booking condition was 100 % forfeiture in case of cancellation.
It is a great experience dealing withJyotsna, Shailesh, Nisha and Sarika and Kudos to them. The strength of any organization lies in its people more so in service industries and Travel Guru is just too fortunate