Travolook is a good website with amazing offers but there is a problem with refunds, in case of flight cancellation. Actually I booked my flight from Srinagar to Delhi on 23/07/2021 for 30/09/2021. I paid the flight ticket amount via credit card. Just after 10 minutes of flight booking my ticket got cancelled which information I received via SMS on my number.
This was unexpected for me, so I called the support team to find out why my ticket got cancelled. I thought it could be a spam message but the customer care executive said that due to technical error your ticket has been cancelled and you will receive your refund within 7-10 business days. I asked them to initiate the refund and they said they have initiated the refund.
I waited for 15 days and did not receive my refund, so I decided to call them again and dialed their number. Again got the same reply that you will get your refund within 5-6 days. I keep calling them for 3 days for my refund. After so much tantrums, finally I got the refund in my bank account after 30 days.