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TripFactory

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TripFactory

Bhavish Mehta@bhavishbmehta

May 13, 2024 10:16 AM, 154 Views

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Trip to Switzerland and paris by trip factory

Well It’s unorganized trip.

We need to follow up for everything even while the tour was going on.

I was on my honeymoon as well the tour guide /manager for other 5 people with us.

I really don’t know the itinerary you explain vs the itinerary you follow is 10000X different.

Trip factory is never on their words . To be honest managing is not your cup of tea. Only your promotional activities are good that’s it.

Fooling people that’s what I can say.

The Geneva food was superb.

But other than that. Food contained steel wires in the naan.

I think opting food with you guys was also dangerous. The restaurants you pick doesn’t maintain any hygiene.

Seriously I am so pissed with you guys.

From day 1 from visa people of yours to last managers too like saleem.

Getting your flight tickets day prior is it really the deal.

I don’t know how do you even have a company working with 200 people.

these people never reply you on time everything is done one day prior and the planned thing goes waste accordingly.

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Brand Response

TFcare

May 18, 2024 01:09 PM

Dear Customer,Thanks for your valuable feedback!We are extremely dishearted to hear about the inconveniences caused, cascading a low-res experience on your travel plans. We genuinely apologise, and as a measure have forwarded your comments to our back-end operations for improvisation and improvements.We value your feedback, as it helps us identify the areas where we lack, thereby creating the space for improvement. Rest assured, we will tackle these bottlenecks and streamline the matters so that they fall under a pleasurable vertical.Rest assured, we have escalated and scrutinise the resources involved in the booking, and strict discplinary actions were applied at the bay, with the analysis of the prerequisities knowledge for the mentioned sales executives, thus bridging the gap in the delivery excellence.We appreciate your response on this matter, an ultimate exposure what we look and acknowledge from our esteemed consumer. Futhermore, on the parameter of insights shared by the executives, the go-deep checks are in progress for the recorded lines to reach the bottom of matter, thereby pinning them down for the foreseable future.We value your feedback, as it helps us identify the areas where we lack, thereby creating the space for improvement.If you have any further questions/concerns, please don't hesitate to connect with us at care@tripfactory.com, thus to shun them directly. We value your relations with us and hope to have the opportunity to be your friendly partner for your upcoming travel plans.ThanksTripFactory