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TripFactory

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TripFactory
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Prathik Maski@pratikmaski
Dec 14, 2024 06:46 PM, 73 Views

TFcare Cares

TFcare is working closely with MouthShut.com to enhance customer satisfaction.

Third class service

Third class service, before you book the package, they will take the follow up each and every day, once you book the package, they start showing their true colours, then we have to take the follow up for each and every thing, even the service is pathetic during the trip, they have hired arrogant driver in Singapore, till date I am following up for my TCS certificate from the past 1 year, now they are not even bothered to respond, the reception casually replied that they will get back and never get back to us.

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TFcare
Dear Sir,Greetings from TripFactory!I am truly disheartened to hear about the difficulties you’ve faced with our service. Please accept my sincerest apologies for the inconvenience caused to you, both during your trip and in the follow-up process afterward. This is not the experience we want any of our customers to have, and your feedback is taken very seriously.I deeply regret that you felt neglected after confirming your booking. This is unacceptable, and I will ensure our team addresses this issue to provide consistent support throughout the customer journey.I apologize for the unprofessional behavior of the driver. We will review this with our local partners and take corrective measures to prevent such occurrences in the future.I understand how frustrating it must be to follow up for such a long time. I will personally ensure this matter is resolved immediately, and you receive the certificate without further delay.We value your trust and strive to improve with every piece of feedback. I will look into your case personally and ensure that these issues are addressed promptly. Our goal is to rebuild your confidence in us.Thank you for bringing this to my attention. I will have someone from my team reach out to you today to resolve these matters.Ward Regards,TF Care
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