These conversation will let you know about this dental care in exact way
Hello!
Thank you for writing to us.
We’ve received your request and will revert to you ?within 24 hours. We are tracking your request under the ticket number in the subject line.
We appreciate your patience.
Warm regards,
nearbuy.com
? 123306
Hi Nikhilesh,
Thanks for writing in.
Sincere apologies for a bitter experience you had to face with our merchant. Thanks for letting us know, this is of course not the experience we want our customers to have. We request you to please allow us some time as we will have a check and get back to you with an update shortly.
Thanks,
Malik
nearbuy support
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? On Fri, 20 May at 8: 50 PM , Nikhilesh Maloo wrote:
It was really shocking to know nearbuy has got listed such pathetic partner too in their website.
I have booked an appointment of 5: 30 p.m. with the doctor for today and I reached there by 5: 15 p.m. The doctor asked me to wait outside his premises and come at 5: 30 p.m. It was completely insulting.
I reached the premises at 5: 30 p.m. and after the the doctor made me wait upto 7: 00 p.m. Around 6: 45 p.m. he got the call and he was sure that he will leave the clinic at 7: 30 p.m. I mean to say without consulting the patient he was sure about the time how much will it take. There were other patient as well who were angry with such careless and unprofessional behavior of the doctor.
Again while consulting with me about the treatment, he did the cleaning and said filling is not covered in the deal.
Also while cleaning he was doing it so roughly as if he was not treating a patient rather a cleaner who is cleaning an object.
Also the clinic was such an untidy as images attached.
It cost me Rs. 122 to reach the clinic from my flat as per the invoice attached in PDF format which shows Rs 72 as billed amount after deducting Rs 50 coupon discount from total bill of Rs 122.
So I would request you to kindly refund me my Rs. 99 for the deal and Rs. 122 which cost me to reach there.
Or better I shall stop using nearbuy coz since upgrading from Groupon I have experienced lots of inconvenience.
Regrets
Nikhilesh Maloo
9830351278
From: nearbuy
Date: 13-May-2016 3: 29 AM
Subject: Voucher for purchase 3437834
To:
Cc:
Dear Nikhilesh Maloo,
Your purchase is successful. Your voucher with all the offer details has been attached with this email and the same can be produced to the merchant. In case you do not have access to your smart phone, please carry a print out of the same and present it to the merchant
Thank you for shopping on nearbuy!
123306
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Hi Nikhilesh,
We are sincerely sorry that this deal turned out to be a bad experience for you. Thanks for sharing your feedback. This is definitely not the experience we want our customers to have when shopping on nearbuy.
Thanks,
nearbuy support
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? Show quoted text
Hi Nikhilesh,
Thanks for your revert.
We would like to inform you that Nearbuy does not provide the travelling charges to any of the customers.
The offer which you purchased is as given below.
Doctor’s Consultation + Smile Designing Consultancy + 1 Sitting of Scaling & Polishing + 1 X-Ray + 2 Non-Surgical Extractions + 2 Aesthetic Fillings + Brushing Techniques Practice
Please let us know as to where it was mentioned as filling would also be provided in the particular offer which you have purchased.
We are sincerely sorry that this deal turned out to be a bad experience for you. Thanks for sharing your feedback. This is definitely not the experience we want our customers to have when shopping on nearbuy.
Appreciate your understanding !
Thanks,
Malik
nearbuy support
? On Mon, 23 May at 4: 32 PM , Nikhilesh Maloo wrote:
123306
You can check the deal it is clearly mentioned Doctor’s Consultation + Smile Designing Consultancy + 1 Sitting of Scaling & Polishing + 1 X-Ray + 2 Non-Surgical Extractions + 2 Aesthetic Fillings + Brushing Techniques Practice.
He neither did 2 Aesthetic Fillings nor told anything about the Brushing Techniques Practice.
So I want the refund for the same voucher to my Cred824it.
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Hi Nikhilesh,
Thanks for your revert,
We have forwarded your request to our relevant team as they have informed that the feedback has been successfully shared to the merchant on this.
If the voucher was not redeemed then we would had helped you in an alternate way.
But so sorry to inform you that we will not be in a position to help you further.
Truly sorry for this : (
Thanks,
Malik
nearbuy support
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The merchant was so unprofessional that he even didn’t redeem the voucher
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Dear Nikhilesh,
Sorry for the trouble.
We never intend to upset our subscribers, and we genuinely appreciate your thoughts. I’m so sorry for any inconvenience this has caused, and I want you to know we are doing all we can to ensure this doesn’t happen in the future.
We are truly sorry for the same and really appreciate the fact that you pointed it out.
I’ll make sure that your opinion is communicated to the appropriate channels.
Please feel free to call us between 9: 00am-10: 00 pm on 080 6601 01 01 or write into ussupport@nearbuy.com and we would be glad to assist you further if need be.
Thanks,
Malik
nearbuy support
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123306
I don’t need your sorry I just need my money back.
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Dear Nikhilesh,
We would have definitely processed with the same if the voucher was not redeemed and availed the service, since the same has been redeemed, we will not be in a position to process the refund.
Truly sorry for this.
Thanks,
Malik
nearbuy support
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123306
The merchant didn’t provide the mentioned services. So you can’t say I have availed the service.
And also voucher was not redeemed by him. So if it’s redeemed then you have done so from your side after I raised my issue.
Pathetic service. All full of cheaters.
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Dear Nikhilesh,
We completely understand, We will make sure that it wouldn’t be repeated from our end.
Truly sorry again.
Thanks,
Malik
nearbuy support
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123306
I told I don’t need your sorry.
I need my refund
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Dear Nikhilesh,
We are sorry to inform you that the refund for this voucher will not be possible from our end, we will definitely look forward to serve you better in the future.
Thank You for your understanding.
Thanks,
Malik
nearbuy support
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123306
Then better transfer all the Cred824its in my nearbuy account to my bank account and deactivate my nearbuy account.
I don’t want to waste my money with your pathetic merchants.
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Dear Nikhilesh,
We have had a word with the merchant and they are ready to provide the service once again, Please go ahead and avail the service after having a word with the merchant.
Thank you for your understanding.
Thanks,
Malik
nearbuy support
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123306
No I don’t want to waste my time there again.
Kindly refund me my money.
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Dear Nikhilesh,
Thank You for your revert.
We are sorry to inform you that the service is already taken, Hence the refund for the same would not be provided, However we have spoke to the merchant and they are ready to provide the service.
Please avail the service.
Thanks,
Malik
nearbuy support
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123306
How many times shall I say you the same?
Either transfer the Cred824its to my bank account and deactivate my nearbuy account or provide me the refund.
Don’t keep on spamming my inbox.
Already wasted my time visiting the Trust Dental Care. I don’t want to repeat the same.
So either solve it or stop providing your service of cheating.
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Dear Nikhilesh,
We are once again requesting you to avail the service as the merchant is ready to avail the service.
Thank You for your understanding.
Thanks,
Malik
nearbuy support
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123306
You may charge for the same to the merchant and refund me the amount.
No more spamming to my mail.
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Dear Nikhilesh,
As per our conversation, we are sorry to inform you that the refund is not valid on this purchase, the merchant is ready to provide the service even now, Hence we request you to please avail the service.
Thanks,
Malik
nearbuy support
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123306