I travel by Uber daily from home to work.Drivers are polite.Cabs are neat and clean.When it comes to refund it is easy to get refund mention the reason and with in few days money will be refunded,
Drivers don’t cancel the trip just like that and it do not depend on their mood or wish.If you are pooling in UBER app is designed in such a way that co-passengers are not too far from where driver picked you specially not in reverse direction.