I had received a SMS from Uber on 8.3.2017 which said
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Congrats. You get 50% off your next two rides in Chennai.Use code WINNER06. Valid till 12th March 2017.TCA"
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I have applied the above codes for my two rides on 10.3.2017 and noticed that instead of applying 50% discount, uber applied only Rs 50 on each of the rides.
I had contacted uber’Help" through the app. and highlighted this. I was astonished to get a reply as follows:
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Happy to explain here,
The terms and conditions of promotion.
It states that You have unlocked 50% off 2 rides in Chennai. Maximum value - Rs.50. Valid till 12th March 2017.
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My repeatedly asked uber to clarify this and informed that the message no where mentioned about maximum discount value and therefore I should be offered a 50% discount. Uber repeated the same response to all my queries.
From this episode, I am concluding that Uber is sending a false communication to lure customers and charge them exorbitantly later by invoking the TCA at the time of payment. .
This is a clear case of false communication and cheating the customer. I am marking this note to social media and customer grievances websites and also uber international.