rating of rider never changes, in spite the fact that drivers always rate you at maximum 5 star
the driver’s can cancel and there is no way that you can report or rate a driver, when they cancel even after confirming.
you are charged for making the cab wait for more than_ minutes, but there is no credit available even when you wait at the airport for a cab for more than 20 - 30 minutes
there is no way to communicate or escalate any matter to Uber for any problems encountered other than the listed issues on the app. even their customer relationship email is not available on website, leave aside a phone no.