Uber India, Worrost custmer support and fake promises.
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Kazim(Uber)
Jun 11, 14:03
Hi Bhawan,
Sorry that I confuse you. Happy to explain further.
I need your ID(better if it is a Government ID) to verify you're using this account. It will be a great help to me to solve your concern. You can cover the other details except for your name and the picture. Let's see what I can do after sending what I need.
Will keep an eye on your response.
Regards,
Kazim
help.uber.com
Bhawan Bist
Jun 11, 14:00
Dear Kazim,
My Account is still working normally there is not at all problem with booking and account.
Today I have ride twice a day and there were not a problem.
Only my concern is if uber is promissing take frist ride free upto Rs 600 then why uber is giving excuses and updating fake promotion in website.
If uber is fooling to customer then uber is doing one time Busnise in india.
Onetime you can fool us but same will not be for future.
Regards, Bhawan.
Kazim(Uber)
Jun 11, 13:32
Hi Bhawan,
Kazim here, stepping in for my colleague.
Sorry for the confusion here. Happy to clear things up!
As a security precaution, we'll need to verify your ID and mobile number. Can you send a picture of your Government-issued photo ID.
Please cover the other details of your ID, as we want to keep your personal information secure. With that, we should be able to lift the hold on your account so you can continue to book rides normally! Just a heads-up though, the ability of your account to use promotions has been disabled and, unfortunately, I won't be able to lift that. Though once your account is verified, you may book a ride and pay normally.
Will keep an eye out for your response!
Best,
Kazim
help.uber.com
Bhawan Bist
Jun 11, 13:22
Dear Uber,
There is not at all problem with your service and I am impressed with your service and as Drivers are good in terms of manner.
However As per uber promises I supposed to get frist ride free upto 600.
When I have sent email and asked? where is my frist free ride and got Automatic email replied saying your account has be disabled.
Oh come on disabled it please go ahead.
Now I am not happy with ur reply as below.
If my account has been disabled indefinitely then why the hell providing service to me.please block my account.
If I am wrong please letme know As I am a new user for uber and I have reffer to my sister, brother and uncle to use it uber service as we are a big familly.even we don't know about uber service before.
then let me know if reffering to familly is inlegal as per uber terms of Service then I will stop using uber.
I will travel with normal taxi or auto Riksha as before I used to do.
Still if you think my account does not meet your Terms and Service.Please block my account and revert back.
Looking Forward hearing from you very soon.
Regards, Bhawan
Lyndon(Uber)
Jun 9, 11:49
Thanks for reaching out about this, Bhawan.
Glad to help explain what's happening here.
While we certainly appreciate you sharing your personal promo code with friends and family, after reviewing your account, it appears the usage of this promo is in violation of Uber's Terms of Service. Unfortunately we won't be able to honor the value of the promotion, and this account has been disabled indefinitely.
If I can help with anything else please let me know.
Lyndon
help.uber.com
Uber Support(Uber)
Jun 9, 11:47
My promo code didn't work for this trip:
Please let us know which promo code you intended to use for this trip. We’ll be happy to take a look.
Promo Code: Dear Mr.Sagar,
This is our first familly ride with uber.
As per uber promises I Supposed to get first ride free upto 600 and when I have signup Account I have received free ride up to 600 credit.
Now I am wondering why uber has Deducted 159 from my paytm wallet.
Please let me know.
Your service was good and Driver is very nice to us.
Looking forward hearing from you soon.
Regards, Bhawan.
Uber Support
help.uber.c