Never ever purchase any thing from their website https://univercell.in. Let me narrate the sorry state of their website.
I purchased a Micromax X088(order number 2929739) on the 26th of June 2015. We wanted to get a basic phone for our maid and thought since Univercell was a good brand, I would buy from their online store.
The purchase process itself was smooth and I did not encounter any hassle there. I registered online and they immediately sent my order confirmation to the mail id.
However, the fun started soon.
1.) When I tried to login with the registered email id, it said(and still says) that my mail id is not associated with any login. It was the same mail id to which they sent the damn confirmation email!
2.) I then tried calling the customer care to know the status of the order. To my horror, I found that the customer care number was switched off(even during their so called office hours of 10:am-6:30pm). I kept trying multiple days, at different times but the result was the same.
Finally since nothing happened for a week(and a day after their so called delivery date), I called them again on their customer care number but still the same effect. I googled and got another number and that person again redirected me to the same number. Finally I called their showroom enquiry number and then they gave me a different number to speak to.
I called that person who in turn asked me to talk to a different person!
Finally after two more hoops, I ended up speaking to someone who said they will call me and update me about the status of the phone.
They then called up(on the 4th of July) only to inform me that THE ORDER WAS CANCELED!
They cited reason that the model was not available and they came to know of it a full one week after the order was placed!
I trusted univercell from their brand value but learnt a hard lesson that just because a brand is good, it doesn’t mean that their online store would also be good.
NEVER, EVER BUY ANYTHING FROM UNIVERCELL’S WEBSITE. If you are really keen, drop into their showroom and pick up.