Hello All,
I brought a Kings bed from urban ladder in July 2018. I paid around 39K for its. Few day before I heard some noise while I was lying on it. after inspection the bed I saw the joints are getting opened due to which there was a crack on side wooden plank.
After this incident I am trying to reach the Urban ladder customer service. But neither they are picking the calls nor they responding to mails.
After many follow up I got a mail that my bed is out of warranty.
After this mail looked at the policy.
If you buy product from Urban ladder from Aug 2018 u get 3 years warranty. Even though I brought it on July 2018 my warranty is only 1 year.
Price for the same bed is 38K with 3 years warranty.
They ask me to pay for inspection charges i.e Rs 350.
Also I paid the charges after a week the person came and inspected it. But still till date I have got the final confirmation from Urban ladder service.
Its been a month following with Urban ladder but no clear communication.
This is most worst incident I had, Paid more price then todays price still I wont get good quality of product neither the service.
In my view I request people not buy products from Urban ladder.
Worst Product quality, Worst Customer service, No Reliability and no value to customer.
Regards
Amit