My experience has been really bad, I did not receive order on the due date( booked on 20th Jan-delivery date 9th February) , when I called them up on 9th Feb the executive at Urban Ladder told me-sorry, your order did not reach the next level as it got stuck in the system!
On writing a mail complaining about the same, I got a standard mechanical reply back. No one from their office even bothered to call up and take a feedback.