Hi,
I booked a cleaning service for 2BR flat in Bengaluru on 3/Aug. and scheduled the work at 10 am on 4-Aug-22.
However, I received a call at 8:33 am on 4th Aug., from+918037775241 and the call was cut. When called back, the person did not take the call(3 times). At 8:46 am I got call from+911244577364 and the lady told me that the service needs to be rescheduled at 12 noon. I agreed, though was not comfortable at 12 noon. Then, at 11:18 am I got a call on my mobile, from+918045810842, saying the call is from Urban Company(UC) "Associate" and asking for my mobile number! Told the person to check my bookings and get my number. I refuse to share my mobile number with unknown persons. After this, I waited at the apartment from 11:50 am and wasted my time as none came to do the cleaning. I sent a message on WhatsApp, but have not received any reply! But when checked on UC website, it says my service "Request Cancelled"! And that too I requested to cancel! What a lie!
Now here are my questions:
Service has not been done, after paying money in advance. And then the service is cancelled without asking me, telling lies! Website does not have a 1800 number also!
Does it mean Urban Company(UC) does not want business. Then it should stop accepting and collecting on the website.
When will I get the refund of amount paid?
All staff start talking in Hindi, as soon any customer picks up call and converse in Hindi, without manners. If they want, let them ask the customer, language of preference than assuming Hindi as preferred language.
Next, when they call back let them check if customer is free to talk(esp. if someone is driving or in a meeting, etc.)
I put a message in UC WhatApp, regarding my waiting at the apartment and I am yet to get any response after 24 hours. Also I tried+9112444577364 and could not reach anybody. Later sent an eMail for which I got an automated reply which has no meaning. I want UC to refund my money with penalty for wasting my time, energy and using mu advance payment.
UC seem to con-masters! Beware of their service and’Associates’ who are unworthy of talking to.