Okay, so I booked a non-refundable, non-transferable ticket. I actually booked 2 tickets with different names. I understand what that means, but I also understand customer service and I understand that to many companies, the prospect of getting and maintaining long-term customers is a top priority. Not at US Airways.
First off, I cancelled my two tickets about two months before the flight. I am almost certain that my two seats were booked by another unfortunate soul as there was a convention of over 30, 000 people in the city I was heading to. My point is that US Airways got my money and someone elses for that flight.
So I cancel my tickets and pay two cancellation fees (even though they were purchased at the same time). I then try to get a refund on the small remainder. Not possible they say. Why not? Don’t they want to keep their customers happy?
Okay, I say to them, well how about combining the purchases so I can have some money left over to use towards a future flight. Again, not possible.
Okay, fine. So I ask US Suc*ways if they’ll allow a name change on one of the tickets. Again, not possible. How hard is it to change a name on a reservation? Why is it that airlines are so strict in their backwater policies where a hotel or any other service providing enterprise bends over backwards for the customer.
In the end, I’ve spent a few hundred dollars on nothing. Well, a few one and two hour phone calls I guess. And I wrote this blog. Thinking about all that in addition to the money I’ve wasted on US Airways makes me sick.
Please, do me a favor. Do yourself a favor. NEVER RIDE US AIRWAYS