I chose Usha Lexus Spectrum 15 ltr water heater for my home. Impressed with the modern design being done in plastic with a heat regulator, I was dreaming my bathrooms would look great with those adorning my walls. But within 3 months I started regretting on my decision and hitting my head on the wall for spenting 6000 rupees each on 2 of them installed in my home.
First it was few drops of water coming out of the inlet/outlet space from unit. In few days it became drops of thick water with rust that started ruining my bathroom shelf(which happened to be just below the heater). I called up the shop where I bought it from. Unaware of the new policies of the Usha company, I kept calling the shop for help, to realise after 2 weeks, that the company no more takes complaints through the dealer or shops. Customer has to directly call up their service centre and book the complaint. Anyway, 2 weeks just gone, I called up the service centre(number which is not mentioned either on the service manual nor the bill).
Service person turned up next day(thank God, atleast they are prompt). He found the inner water tank screw was lose and tightened it. Temporary relief! Now I just wanted him to check the second unit too which is installed in the other bath, although it didnt show any issue so far. Checking is done and the day is over!
Not even 1 week completed, the second heater which never showed any issue so far started leaking heavily with thick water full of rust, spoiling the shelf, floor, commod etc. Same process repeated, service person came next day, could not tighten the screw this time, so took the complete unit to the service centre. 2nd day he came back and fixed it back on the wall, till date no issues!
Again another week gone, first unit started leaking heavy with clean water whenever the tap was opened. Same process repeated, service person came next day, couldnt tighten the screw this time, took the whole unit to the service centre. Now its expected tomorow.
Overall experience is like a nighmare to me. I heard from some of my friends that they had terrible experience with the same model in their houses too. So by all means, please avoid this model, I am not sure to generalise Usha Lexus, but I am very confident of this model to be in the last choice to any serious buyer.