I have taken the 2 Year JEE Pro Classic subscription from vedantu paying literally a massive amount of Rs-49, 300 but because of covid-19 my exams results kept on postponing and also my exams till July were postponed and at last got cancelled and my ICSE results came out on July 10th where I had got very bad marks in Science and got great marks and the highest in commerce which improved my percentage to 72% disappointed with my marks I also started finding science very tough so I thought of changing my mind and chose commerce as my stream and quickly went for a refund.
First when I called my SAM(student account manager) he told me to mail at vcare@vedantu.com and then I mailed it then came the same call from my SAM telling that I am not eligible for refund because the time period has been exceeded 60 days which he says in the vedantu policy is non refundable this made me sad and I told my dad to speak with him about the refund then my dad talked to him and told the refund policy is not clear and also because it tells from 15-60 days the amount will be refunded at 25% for single year and 12.5% for multi year deducted from the amount paid but the policy nowhere says that after 60 days the amount wont be refunded at all then he told he would talk with his team and since then we have been mailing their customer care but it always came with the same reply quote"you are not eligible for refund" since then they have completely closed all of our tickets even though we wrote something and then framed it as resolved.
In the end tell me my fellow readers in this time of covid-19 I had no choice because everything even my pending exams got postponed and also at last got cancelled and even my results which had to come on may the 2nd got postponed to July 10th.
In this extro-ordinary scenario how come can we even get some justice against these people who run back of you until money is been payed and suddenly disappear when that money in some way due to some problems should be refunded and also I know way think vedantu is going to repay our money but dont fall for it think before paying because you dont know if it is coming back.
THANK YOU