Can you believe it! I gave the same (BELOW) complaint on april 2010 first time. And today 5th Dec, 2010 one videocon service guy came again and gave a temporary fix. He himself told that parts for this washing machine is not available. The original parts itself are of poor quality. If you face the problem again, then sell this machine machine at a lower price 40% and buy a new one.
Can you believe it! if you want to talk to me on videocon products please feel free to call and ask all about it on - 8123437582. Videocon service guys are so poor technicians and also videocon doesn’t take care much of its
warranty things. When my machine is under warranty why can’t you get the original parts, and if the
original parts are defective then why don’t you replace my washing machine!
SHAMELESS Videocon!!!!
Also please note that through email your chances of lodging a complaint to videocon customtakeouter care is 5% only. It means if you write 100 mails to videocon, then videocon will reply at max 5 times and simply saying " Our team will look into this as soon as possible " - something like this. Thats all!!
NEVER rely on mails to contact videocon. Its useless.
complaint
videocon washing machine Model : Marine DIx VBS68GAW-WSA-SA-I
my complaint mail to customtakeoutercare@vgmail.in (videocon washing machine)
on 18th august 2010 --
Dear Sir,
I, Ravixxxxxxx, had purchased your semi automatic videocon washing machine
last year on 24th May, 2009.
The washing has a warranty for two years. I got a fault with the draining system of the washing machine
within one year ( roughly end of March, 2010 ). The drainage knob is so hard to turn that it works for 2-3 times and then gets broken. It is like the drainage mechanical system is very very hard/jam so this problem occurs.
Since then 7-8 times I have complained in customtakeouter care but service person comes and gives a fix which not a solution but a temporary work around. Every time they replace the button (some other model’s button)and
it gets broken within 10 days and I need to call customtakeouter care. (Note for readers- They don’t charge for button. But they will ask for a photocopy of bill which you may negotiate that it is not available and they may agree to replace parts.
Is it required? shouldn’t they inform this on phone when you put the issue to customtakeouter care? In this way my second year of warranty will also get over soon and then I need to do a paid service. This kind of service from reputed company like videocon is not expected. If this problem cannot be solved, then I want REPLACEMENT of my washing machine with a new one.
Otherwise, I would like to request that after any service within the warranty period, the WARRANTY PERIOD SHOULD BE EXTENDED BY ANOTHER TWO YEARS FROM THE DATE OF SERVICE. The meaning is that the washing machine should at least work during 2 years of warranty without any problem or request.
In around 1992( I was a kid), we had purchased a videocon washing machine which served us for 9-10 years without any problem. But now it seems this reputation of videocon is fading away. Please resolve my issue in the best satisfactory manner as soon as possible.
The details of the purchase :
NEXT RETAIL SHOP, Marathhalli, Munekolala, opp Innovaative Multiplex,
Marathhalli, Outer Ring Road,
Bangalore - 560037
Date : 24.05.2009
Bill No : 0030361
Washing Model : Marine DIx
Product Description (Washing Machine) : WM-VID-6.8kg-VBS68GAW-WSA-SA-I
Product Code : 14000009391
Serial No. : VID WM 01
Amount paid : Rs 7200
My recent complain no. in the customtakeouter care - BAN1808100002
Date of recent complain - 18th August, 2010
Time around : 8:15 AM
I have recorded some of the history of my complaint nos for the same issue -
BAN1005100612 -- 10th may, 2010
BAN1606100395 -- 16h june, 2010
BAN0307100265 -- 3rd july, 2010
BAN0708100159 -- 7th august, 2010
BAN1808100002 -- 18th august 2010, 8:15 am (latest)
regards,
Ravixxxxxxxxxxxxx
contact no -xxxxxxxxxxxxxx
other contact no -xxxxxxxxxxxxxx
xxxxxxxxxxxxx
current address : xxxxxxxxxx Bangalore
==================================
Dear readers,
I will keep updating you all on the same track.
I would like to say that there is some warranty issue with videocon models
( I dont know currently have they rectified it ? ).
It will be written that you fill a card in booklet and send it through post to some address
and that should reach the address within 10 days from the date of purchase otherwise
your warranty will not be valid as per court of law. But this information is not given by
retailer at the time of purchase. The retailer will say the warranty service will be given like
other company products. Videocon do respond to the warranty and will give you service but
there is a loophole.
What if you are not satisfied with the service like me and would like to go to court for the same.
Since I have not sent the warranty post card though postal service, I am noteligible to ask
for warranty. Then why dont retailers tell you about this at the time of purchase?
videocon guys never came to me to give demo or clarify the warranty issue. I checked it
when I faced the problem.
If anyone wants to speak to me, you can give your mailid. I will then give details how to speak or contact
me.
bye you all readers,
keep in touch
regards,
Ravi