We had booked Alpinia, Coonoor, vista rooms for 9th April 2021. On 3rd April we got to know that Maharashtra is going into a lockdown so we cancelled the booking with Vista, telling them that due to lockdown we need to cancel the booking.
After 3 days 2 of us came positive so we sent them the reports as well.
Before booking we were told that as per covid regulations, if we cancel between 3 to 14 days we can take a 100% future credit note or 90% refund.
we are asking them for a refund and they are refusing with the reply that I will copy paste below.
quote"Dear Jes,
Thank you for your reply.
We have already provided you your cancellation resolution on your first request for cancellation.
If you reach out to us with reports after the case is closed and asking for another resolution that will not be possible.
Your resolution has been provided we will not be able to reopen the case and consider it as final decision.
Regards."unquote
do not book in advance with vista unless you want to lose your money.i am unable to post the image that they sent for cancellation options.
worst company executives who are most rude and uncouth in the response team.whereas the sales and marketing people are the charmers who commit something that the response team does not offer.
stay away from this group.