Update.
Wow! This is great, Viveks has responded to the complaint in a very affirmative manner. They have changed the compressor with nil charges covered within warranty period and delivered on 14.Jun.2013. Only paid for Gas refilling.
With this episode, I am completely satisfied by Viveks service. Thank god, if I had hired a local AC mechanic I would have spent at least Rs 1000 for labor charges itself. Thanks Viveks.
Original
I have purchased Voltas Split 1Ton AC from T.Nagar, Chennai showroom. I did not have any problem until 1 yr. Anyways I opted for AMC Homeserve for this year from Sep 2012- Sep2013. There were very prompt in periodic servicing. But at the same time, there were cases were they send inexperienced people for servicing.
The last service was on March 2013, when the guys came and had serviced, while I was away at office, after which trouble arose. AC did not provide enough chill. I thought it is due to summer, but it became evident that it did not perform and only consume electricity.
Job No: 604838
I called upon them on 23 May 2013. The service people(C.Ponseenraj, Prabakaran) came on 28th May 2013 and found that lock has been broken and immediately claimed that they had any role in it and just to be cautious forewarned of it. It was clear that the guys who came for last service had broken. Basically they did not know how to even lock.
Let’s come to current story. They checked for at least 2 hrs, I should appreciate they were sincere. At last they told that there is leakage somewhere and had to be checked at workshop. They had collected AC on 3.Jun.2013. Since then I am calling them for almost two weeks now at least 15 calls to Call center and service center and only today 12.6.2013 they(Dinesh from Service center) mentioned compressor is leaking or not working properly. I do not know still how many days I have to wait. The problem is they do not give any target date of completion.
My two 1 yr old kids are already suffering from the summer and even after investing around 30k rs, we are not able to enjoy what we purchased.
The only reason why I opted for Vivek’s is they offer there own service, unlike any other vendor were the OEM’s provides the service. I had bad experience with OEM’s. But it now seems Vivek’s is also falling in the same trend.
Vivek’s please provide an approximate target date while you collect the system. You cannot just have other’s property for long periods. If that’s the case, plese intimate that you have backlogs and provide option that you collect at a latter date. At least by that way, consumers will appreciate your genuineness
Regards
P.M.Hariharan