Flashback:
I first went to VLCC 4 years back. And was impressed by their cleanliness, professional service, ambience. Sure, the premium was heavy. But I thought it was worth it.
Present:
Today VLCC operates like any other run of the mill beauty parlour. They have lowered the rates and their quality of service has fallen too. Some of the staff are still courteous , but the ladies at the reception seem more interested in preening rather than iin helping the customers. Also the staff seem condescending of the clients.
The effectiveness of their treatments has fallen.
And somehow I get the feeling that they no longer care about their customers. They only look at how much money they can make. Very mercenary.