Hello friend here we describe how we can troubled by this phone service
1- 13 months into my contract and cut off today again. Bill was paid via their site. Same happened last month. You pay it online in your uk account. You then have to check your bank account and check it’s came off your bank account. Yes it’s been deducted. Last month the payment came back to my account. The bank said the Vodafone side failed to collect it and after a week it comes back to your account?
2-Had to babysit this contract every month. Been cut off multiple times for non payment. Awaiting investigation via ombudsman. Wrote to their head office - Royal Mail recorded delivery with official complaint. Proof of receipt 7th October 2015. Still no answer from vodafone. Today when I phoned to ask why my phone was cut off they acknowledged my payment 6 days ago, My online account only shows last month’s payment? regardless I’m cut off and they can leave me cut off. Sick to death of this company. Will never ever deal with them again and to anyone thinking of going to vodafone - BEWARE! This is the 3rd time over months I’ve reviewed here.
3- Problems just go on and on. Today they suggested I try changing my sim card. Told them I’m changing nothing except provider.
4- Shocking service. Rang over a month ago to cancel my contract as it had 1 month left. They have sent me a further bill so when I rang to complain they say I Did not cancel as the disconnection department closes at 8o’clock, I was put through by someone in billing. Practically called a liar by a lady in disconnections. My fiance & my daughter both heard the cancellation conversation.
please friends this is mine yourself experience which we share with you don’t be taken as a granted
thanks
regard meet you again