Maxtouch to Orange to Hutch to Vodafone. Not only has the name of the service provider changed but the quality is going from bad to worse. So far, the services were the best till it was Orange. Then it deteriorated and now it has hit rock bottom. Thankfully their network is quite good but then it was only Reliance that was working fine during the deluge days. Back then I had 2 connections and while Hutch(or was it still Orange? To-may-to to-mah-to) gave up on me, Reliance held in good stead but it was expensive so I decided to give it a boot.
So, why am I raving and ranting all of a sudden? Well, here goes. My sis got married and moved to the UK so we had her no. deactivated. There was a payment pending on her no, which I duly made yesterday. The amount was debited from my bank account. Then, for no apparent reason the outgoing on my no. was barred because her no. and mine are linked. I called up Vodafone and informed them that I made a payment. The reply I got was: I was supposed to pay on relationship no and not on cellphone no.! What difference? The phone no. has been given to someone else. They wouldn’t budge. And, how was I supposed to know this change in policy? Sorry, maybe I dozed off when the akashvaani about it happened. Or I had a dreamless night. So, this morning my brother had to take the receipt and visit the gallery to have the amount transferred.
One of my friends got his no. disconnected in April and has gone to the UK for a few months. He cleared all his dues and even submitted his letter for disconnection. But, guess what. The amount is being deducted from his ECS every month. And, the poor guy is not working there. He is surviving on his savings. So, I went to Vodafone store. firstly so many people have complaints that one has to wait at least an hour before they are attended to. I told them the problem and guess what. they say ECS has not been activated on his account and that he has been paying by cash or credti card! Ohh, yes, my friend has little entertainment there in the UK so he is bothering himself with Vodafone in Bombay and making false allegations. He has had this problem earlier as well and they had to adjust the amount but they wouldn’t believe it.
During the same time, my boyfi also got a new Vodafone connection and they were in such a hurry to chipkaao the card to him that they didn’t bother about address proof. He told them that the building that he has on his passport has been deconstructed and he has moved to a new place. So, verification might be a problem. But, those buggers said that it wouldn’t and right enough within 4 days they disconnected his no. We went to Vodafone and told them that he was misinformed about the scheme and also about documents. The execs on hotline asked him to get a letter from the society, a letter from the builder of the under-construction building, ration card copy, telephone / electricity bill copy. Haan, property ke papers bhi de dete hain, life insurance, health insurance, investment papers. woh bhi de do. So, he went to get the no. disconnected because these documents are not easy to procure. Then he was asked only to get his ration card copy and telephone or electricty bill copy and an application. They reactivated the no. and disconnected it four days later! Kyun? Because the change of address was not updated on their system and the verification went to the old address and was greeted by rubbles and cement.
So, we had to go back to Vodafone gallery. It appears Hardik was supposed to sign on the documents but hadn’t. Oh, sorry, Hardik also had a dreamless night and missed the akashvaani about it too. So, finally after wasting 4 man hours, 2 chakkars and various phone calls the problem has been sorted out. Ohh and now they have started charging 50 p for 3 mins if you speak to their executives on hotline. I didn’t know Arun Shorie is so poor. But, I’m sure they make loads of money this way because tons of people must have complaints for which they must be calling up.
And, their executives are such ganvaars now. They cannot string one comprehendable sentence in English. Vodafone must be paying peanuts to have such monkeys working there. Wish they had a different name and not Vodafone. it sounds like vada pav which is my fav food.