I am using my Vodafone mobile number since last 10 years.
I am following up Vodafone customer care since March to resolve my billing issue. I have contacted Customer care, Nodal Officer, and also Appealing authority but no one is responding.
*Since Vodafone has acquire Hutch there customer care service is Very poor*
I have given below all mail communication with Vodafone.
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Sent: 05 June 2013 16:40
To:’Appellate.mum@vodafone.com’
Subject: FW: Happy To Help: Complain Regarding Plan -Mobile No - 9819562744 [REF:187776515450]
Dear Ms JP.Mundkur,
I have sent several mail in last more than two months to Vodafone Customer care and Nodal officer, but didn’t receive any proper response.
So, I have taken decision to go to consumer court against extra charged made by Vodafone. I am writing to you as well as I am lodging complaint in online consumer forum against Vodafone.
Regards
Alok K Sinha
Sent: 30 April 2013 17:39
To:’Nodal Mum(MUM-NE), Vodafone India’;’nodal.asist@vodafone.com’
Subject: FW: Happy To Help: Complain Regarding Plan -Mobile No - 9819562744 [REF:187776515450]
Dear Sir/ Madam,
I believe now Vodafone should change their slogan “Happy to Help” as even writing these many mails, I am getting very poor response from customer care and Nodal officer both. Now only option is to go to Appealing Authority or higher.
I will wait few more days to get clarification on my query [REF:187776515450] raised on 5th April 2013 for Mobile no 9819562744 and then I’l move forward.
I have forward the same mail sent earlier many times to customer care and Nodal and Waiting for response.
Mail sent on 5th April 2013
Kindly re-check my bill for the period of Bill period: 28.12.12 to 27.01.13| Bill date: 28.01.13.
Local call 1370:10, Amount has been charged 81.00.
As per my plan- 1371-1200= 171 * .30= 51.3. For extra 171 call, charges come 51.3 rs.
STD Call 716, Amount has been charged 516
As per my plan- 716-400= 316 * .50= 158 rs. But I have been charged 516 rs.
Regards
Alok K Sinha
From: Alok K Sinha
Sent: 24 April 2013 13:50
To:’corporate.assist@vodafone.com’
Cc:’Nodal Mum(MUM-NE), Vodafone India’;’nodal.asist@vodafone.com’
Subject: FW: Happy To Help: Complain Regarding Plan -Mobile No - 9819562744 [REF:187776515450]
Dear Sir/Madam,
I am still waiting for clarification. I have not received reply of my mail sent on 5th April 2013.
Regards
Alok K Sinha
From: Alok K Sinha
Sent: 05 April 2013 18:19
To:’corporate.assist@vodafone.com’
Subject: RE: Happy To Help: Complain Regarding Plan -Mobile No - 9819562744 [REF:187776515450]
Dear Sir,
Kindly re-check my bill for the period of Bill period: 28.12.12 to 27.01.13| Bill date: 28.01.13.
Local call 1370:10, Amount has been charged 81.00.
As per my plan- 1371-1200= 171 * .30= 51.3. For extra 171 call, charges come 51.3 rs.
STD Call 716, Amount has been charged 516
As per my plan- 716-400= 316 * .50= 158 rs. But I have been charged 516 rs.
Kindly let me know if I am wrong.
Regards
Alok K Sinha
From: Corporate Care MUM [mailto:corporate.assist@vodafone.com]
Sent: 05 April 2013 16:50
To:
Subject: Happy To Help: Complain Regarding Plan -Mobile No - 9819562744 [REF:187776515450]
Dear Mr. Sinha,
Thank you for your feedback on 03/04/2013, with reference to bill clarification for Vodafone mobile number 9819562744.
We apologize for the inconvenience caused to you and delay in reply.
As per our telephonic conversation, we wish to update you that you have received complete discount of freebie in invoice generated January 2013. You have received discount of 365 sms and discount of local calling of 1172 minutes.
We wish to update you that, you have sent sms on blackout(peak) date which is 31st Dec, 2012 and 1st Jan, 2013. Hence charges have been levied correctly as per your tariff plan.
We assure you that our Billing System accurately monitors and records usage of each SIM Card. This ensures that you are billed only for the service which you have actually utilized.
We hope, we have been able to resolve your concern to your satisfaction.
In case you need further assistance, please do call or e-mail us. We’ll do our best to help you.
Happy To Help,
Imtiyaz Shaikh
Vodafone Corporate Relations
Vodafone Care
From:
Sent: 03-Apr-2013 12:40:55
To: corporate.assist@vodafone.com
Subject: RE: Happy To Help: Complain Regarding Plan -Mobile No - 9819562744
Dear Sir,
I have check bill received in the month of January. Benefits has not been given in that bill and also the same I have confirmed with customer care.
They told me that benefits has not been given in this bill and because bill is already generated so they cannot reverse it back.
As my plan has been changed from 29th December 2012. I must get benefits in the January months bill.
Please also confirm my call rates
I was assured call rate: 50 paisa flat for STD and 30 paisa flat for local calls.
Regards
Alok K Sinha
From: Corporate Care MUM [mailto:corporate.assist@vodafone.com]
Sent: 31 March 2013 17:55
To:
Subject: Happy To Help: Complain Regarding Plan -Mobile No - 9819562744
[REF:186217320111]
Dear Mr. Sinha,
Thank you for your feedback on 12/03/2013, with reference to bill clarification for Vodafone mobile number 9819562744.
We apologize for the inconvenience caused to you and delay in reply.
We tried to call you but we were unable to reach you.
With regard to your e-mail, we wish to update you that as per your tariff
plan you are getting inbuilt 800 Local minutes free including con-call and additionally your are getting below mentioned sms:-
? 400 Local sms
? 400 LOC+NAT-SMS
? 400 STD minutes
? 200 local minutes
Further, we confirm that you have received complete discount of as per your tariff plan and there is no discrepancy found in your bill.
Happy To Help,
Imtiyaz Shaikh
From: Alok K Sinha
Sent: Wednesday, March 13, 2013 10:19 AM
To: Nodal Mum(MUM-NE), Vodafone India
Cc: nodal.asist@vodafone.com
Subject: FW: Happy To Help: Complain Regarding Plan -Mobile No - 9819562744
Dear Sir/ Madam,
I have not received any response from customer care & corporate assist in after 9 days also. Last time also I received response only after appealing to Appealing authorities. Please let me know, that only option is to write
Appealing Authorities for all problems or customer care also take care of it. I am forwarding the mail I have sent to both the email ids.
Mobile No- 98195 62744
Regards
Alok K Sinha
From: Alok K Sinha
Sent: 08 March 2013 14:12
To:’vodafonecare.mum@vodafone.com’
Subject: FW: Happy To Help: Complain Regarding Plan -Mobile No - 9819562744
Dear Sir/ Madam,
I have called and confirm with Mr. Sandeep [Customer Care Executive ref. no
565347578] that following plan is available on my Mobile No- 98195 62744.
Rental 349
? Free Local minutes=1000
? Free STD minutes= 400
? Free Local+ National SMS= 400
Rental 99
? Free 2GB Data plan
Complementary Caller Tune for 6 Months
I have received following SMS for the plan change on 01-Jan-2013, but I have not received benefits in last month.
?Hello! Based on your request dated 29-DEC-2012, the tariff plan for your
Vodafone mobile number 9819562744 has been changed.?
Kindly check reply whether information is correct or not and also let me know, what is procedure to get benefit which has not been given last month.
I have not received any response from corporate assist even after four days of sending mail.
Regards
Alok K Sinha