I am a subscriber of Max Touch which was the first and the most reliable cell phone service introduced in Mumbai.
Later on the name was changed to Orange and now it has got a new name HUTCH. Since management has been taken up by HUTCH in Dec 2005, the network service has gone to dogs.
I have lodged a complaint since more than 8 months and they have not been able provide a solution for it. It took me 3 - 4 months to convince them that I have been facing a network issue in my residence area and something needs to be done about it. Their engineer (Mr. Samrat) visited our residence and informed us that there were muliple signals available and as a result, the network was weak. They sent me a handset antenna with which I have roam around in my house. I have a latest handset but there is a black thick cable hanging from it. The service has not improved even after using the antenna that was sent by HUTCH.
I have informed them that the antenna isnot workingand somwthing should be done about this.
Till date I am paying them rent every month but am not satisfied with the network that they provide.