I have been a Maxtouch/Hutch/Vodafone customer for around a decade now and can tell you more about their customer service or the lack of it more than anyone. The quality has gone to the dumps. I wanted to use the phrase.’to the dogs’, but dogs understand loyalty. Vodafone for sure does not and it is my short coming that I cannot change my number that I have stuck to them for so long.
The people(Andromeda or whoever) they’ve employed have no manners and it vividly shows in their disposition on a call. But manners is one thing you can’t train when join a job and I’m guessing that Vodafone conducts soft skills and customer service training for their employees/outsourced employees. So where is that? This bunch a lot can’t speak any language to even save their lives. They haven’t any common sense and all that they will do a’apologize for the inconvenience caused’ and continue to read the script.
Also, why aren’t there a sufficient number of supervisors on the floor? It only leaves me wondering of two things; either they have too many escalations to handle or they just don’t care. It is time that these MNCs stop taking you for granted and values the business that you give them. Half the people I know who are on Vodafone are waiting for MNP to kick in and they will move. To where is a debate in itself but that does not absolve Vodafone of its fundamental responsibility of service.
Any responsible officials of Vodafone reading please introspect.