One of their customer care executives did call me up to offer fake apologies and assumed the matter to be closed. When I wrote to them that I was not satisfied with the response and this brushing of issue under the carpet will not work, they stopped responding to my mails and SMSes. Every time I would receive an e-mail/SMS promising that they would get in touch with me, but I did not hear from any of their customer care people after this.
I wanted them to understand that when a person is in a foreign country, his/her mobile phone is his only contact with his near and dear ones. A deficiency in this service and, worst, no attempt to rectify it despite repeated e-mails was too much to bear.To top it all, the poor customer service which I experienced during my follow up on this matter for almost six months, was the last straw.
I was one of the first people to avail the number portability scheme to shift to another mobile operator.