This is the worst experience I have had with any cell phone company. The service was better under Hutch. Vodafone seems to think that the smart attire of their counter staff compensates for their poor ability to solve customer complaints. They act as if they are doing the customer a favour by attending to him and this attitudecan be the kiss of death for any service organisation.
The counter staff do not appear to be empowered to help. And the managers at some of the Vodafone stores think it is beneath their dignity to come and attend to complaints when an unsatisfied customer wants to escalate his complaint to the next level.
What Vodafone needs to realise is that the largest number of subscribers does not by itself constitute success, because these subscribers can soon change to another service provider. Success means keeping your customers happy. In reality the "Happy to help" slogan mocks unhappy customers whose number is increasing by the day.