My experience with Vodafone:
I wished to buy a new number with corporate plan of Times of India, called representative
And now **PAIN STARTS*
1.**Representative which didn’t responded till four days** and on fifth day he suddenly emerges.
2.I gave him my office ID card and pan card as document but he asked for more, so I told him I would what’s app him and he would have them till next morning, but r**epresentative messages me after 11:30P.M. At night for docs** .All this happened on 8-07-2015.Being a female I would really like to question is this ethical, when It was promised till morning?. Is **vodafone really so keen for the customer that they would collect documents till late night to activate the numbers.?*
3.After all the documents were being shared next day in the morning Number didn’t started till 14-07-2015.
When called again to representative after that number started on 15 -07-2015 WITH WELCOME CALL WITH ALL VERIFICATION.
If number was to be activated so late why was he so keen for the documents in late night
4.**Suddenly on 21-07-2015 outgoing bards** when enquired came to know verification was not successful.(How come the number started before verification)And I have already told the representative, we are working couple no one would be found at home so please make verification at my office address or if u go for rented house address do go to owner but **not one verified at office and when asked from owner no one came upto them for verification.*
5.Again I called your r**epresentative to how to sort out**. He asked me to write him “Please don’t bard my number”. I said why didn’t u complete the verification . **Then he replied OK then you can Stop using Vodafone number and disconnected.*
Question: Representative himself asks the customer to not to use the service is this the way Vodafone serves the corporate customers?
Representative Detail: Asif
Kriti Taneja
Assistant Manger
Times of India